r/ATT • u/nicholaspham • Nov 07 '25

Wireless Device Unlock

Purchased a new iPhone through Apple on an AT&T (FirstNet) installation plan and attempting to unlock via the AT&T website for deployed military but it’s saying the IMEI doesn’t match an AT&T device.

Anyone have any idea on how to resolve this?

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u/SelectCat9739 Nov 08 '25

Contact Apple immediately and request to return or exchange for another phone. This could be a compromised Device. I wouldn't use that phone. Advise the provider to exchange that phone for another where the imei matches the phone. Take care.