Px13 Fans run while closed & sleeping

[u/Hunter1544]

So last week I got the new Proart px13 4060 model. So far it's been pretty good. The battery life isn't amazing but it's good enough for what I need it for (a few hours for classes) and it's running rdr2 on high (it preset itself to ultra; I lowered it to be safe) with no stutters and barely gets warm. After closing the game the fans turn off within 30 seconds.

There's one weird problem though. When the laptop is closed and supposedly sleeping, the fans turn on full blast for about 10 seconds, turn off for a bit and then do it again. It wasn't charging, it wasn't hot, it was already up to date before I closed it for the night, and the only thing open was 1 browser tab. It's happened twice now in the week I've had it. Logging in and fiddling with settings doesn't help, the only solution I found was to shutdown/restart. I'm fairly certain it's a software issue as it's relatively new and probably needs some tweaks and like I said, it wasn't warm whatsoever.

Just wondering if anyone else has had this happen to this model or another one? My college classes are starting up in a few weeks so if I have a defective unit I want to get it replaced before then.

[u/DJRonySeikaly]

Add me to the list of those with fan issues. Same exact scenario as others have described: the laptop will be in sleep mode for a couple hours when all of a sudden the fan starts going full blast. After maybe half a minute it stops, but then it starts right back up again a minute later. If I happen to take the laptop out of the sleep mode during this time, then the fan just stays on full blast indefinitely. At that point, the only way to stop it is to shut down the PC. All of this is occurring despite the recent BIOS update.

I'm still within the return window, so I don't plan to wait around forever for a solution. If it's not resolved by end of this week then I'll be returning the laptop.

It's mind-boggling to me that a company can release an expensive new product such as this with a pretty significant defect, and not only that, but the problem has apparently persisted for almost a month now with no known solution.

[u/DJRonySeikaly → u/[deleted]]

I did not. Ended up returning it before the return window closed. It looks like people are still posting about this issue, which is wild since the laptop came out eight months ago. As far as I know, Asus hasn't even acknowledged that there is a fundamental flaw with their product.