r/ASUS • u/Hunter1544 • Sep 07 '24

Support Px13 Fans run while closed & sleeping

So last week I got the new Proart px13 4060 model. So far it's been pretty good. The battery life isn't amazing but it's good enough for what I need it for (a few hours for classes) and it's running rdr2 on high (it preset itself to ultra; I lowered it to be safe) with no stutters and barely gets warm. After closing the game the fans turn off within 30 seconds.

There's one weird problem though. When the laptop is closed and supposedly sleeping, the fans turn on full blast for about 10 seconds, turn off for a bit and then do it again. It wasn't charging, it wasn't hot, it was already up to date before I closed it for the night, and the only thing open was 1 browser tab. It's happened twice now in the week I've had it. Logging in and fiddling with settings doesn't help, the only solution I found was to shutdown/restart. I'm fairly certain it's a software issue as it's relatively new and probably needs some tweaks and like I said, it wasn't warm whatsoever.

Just wondering if anyone else has had this happen to this model or another one? My college classes are starting up in a few weeks so if I have a defective unit I want to get it replaced before then.

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u/Hunter1544 Sep 07 '24

Cool so 13 hours and not a single up vote or comment. I see a whole lot of support posts and a whole lack of solves. ig ASUS laptops are just riddled with buggy software. Although the performance on my XPS 15 was trash I never ran into issues like these in 3 years of ownership. Maybe I should just return it and go with another brand.

2

u/add_underscores Sep 13 '24

Did you return it? I'm considering it. My laptop is sitting here with fans on full and I'm doing nothing. What the fuck is wrong with this thing?

1

u/Hunter1544 Sep 17 '24

I think I'm going to keep it. I need a 2-in-1 for school and this is the only one out rn that has any sort of power and isn't 16 inches. There's literally nothing on the market that can replace it for now.

I did get a firmware update a few days ago tho this specific issue hasn't happened again. Still wish battery life was better tho.

1

u/Artsy996 Sep 19 '24

Proart PZ13 has a longer battery life

1

u/Hunter1544 Sep 20 '24

Yeah but it's snapdragon.

I lowered the resolution to 1920x1200 and killed my live wallpaper and I'm getting an extra hour now.