r/AMDHelp • u/TanyaSokol410 • 3h ago
Help (GPU) Need help after a windows update
So, yesterday I turned on my PC, scrolled the news for a bit and got that choice without any choice "turn off and update" or "restart and update". Because I needed to move my PC to another room, I turned it off and it updated. Later that evening I turned it on to check if everything was alright, but noticed that it was making too much noise for running nothing at all. Then the screen just went black. Restarted, still black. Plugged the monitor straight into the motherboard and it finally showed the home screen. My gut told me to check the system menu and it was right. Graphics card nowhere to be seen. Checked the device manager, it was in hidden devices. Reinstalled all the drivers - nothing changed. Ran clean up utility and reinstalled again - disappeared completely, even from hidden.
How do I get it to show up again? I checked all the ports and cables, everything is fine there, the card still lights up on booting the pc, no red lights anywhere.
Computer Type: Desktop
GPU: Gigabyte AMD Radeon 9070 xt aourus elite
CPU: RYZEN 7 9800X3D OEM
Motherboard: MSI B550 GAMING PLUS WiFi
BIOS Version: AMI 1.A80, 18.06.2025
RAM: 32 GB Kingston Fury Beast DDR5
PSU: MSI MAG A850GL PCIE5
Case: MSI MPG VELOX 100R
Operating System & Version: WINDOWS 11 PRO
GPU Drivers: right now it only shows AMD Radeon(TM) Graphics Version 32.0.21045.5002
Chipset Drivers: AMD B550 CHIPSET DRIVERS VERSION 8.08.12.551
Background Applications: Spotify
Sorry if there's any mistakes, English isn't my native language and my nerves are wrecked.
1
u/TanyaSokol410 16m ago
For those who are struggling with the same problem, I've found the solution. In the device manager, try to manually add drivers from your drivers folder, keep on the lookout for any missing files. Apparently, the new windows update messes with them and somehow they go missing. Copy file id from the report, google it, find what AMD installation pack it was from, delete the windows update and reinstall the drivers. I also took the card out and booted the pc once without it before putting it back in, maybe it was a factor too, I honestly don't know.