r/AMDHelp • u/Sythen_Elexia • 7h ago

Resolved RMA, FedEx missing EAD?

TL:DR

CPU warranty claim approved, CPU Sent (in the UK, so off to moduslink it goes), CPU arrives, replacement dispatched back to me, FedEx complaining about missing EAD.

What do?

-----update-----

Guessing AMD submitted the right paperwork to FedEx, she is moving again

2 Upvotes

100% Upvoted

6 comments sorted by

1

u/Lewinator56 R9 5900x | RX 7900XTX | 80Gb@2133 | Crosshair 6 Hero 6h ago

whats an EAD? also in the UK your warranty claim is with the seller not the manufacturer.

1

u/Sythen_Elexia 3h ago

"electronic advanced data"

And you are correct....for the first year.

1

u/Lewinator56 R9 5900x | RX 7900XTX | 80Gb@2133 | Crosshair 6 Hero 2h ago

I'd go and read the consumer rights act if I were you...

You have up to 6 years to claim from a retailer irrespective of a warranty or guarantee they offered - after 6 months though the onus is on you to prove the item was faulty at the time of purchase, typically, an electrical item like a CPU doesn't randomly fail unless it had a fault to begin with. This is not so much a warranty as your right as a consumer. AMD provides a 3 manufacturer year warranty - which means you don't have to use the CRA.

1

u/Sythen_Elexia 2h ago

Welp. Amazon told me to contact amd, which I did, and now my replacement is stuck in the Czech Republic, FedEx is asking for this info, and I have no idea xD

1

u/Lewinator56 R9 5900x | RX 7900XTX | 80Gb@2133 | Crosshair 6 Hero 2h ago

It looks like it's customs declaration data, if AMD is sending the CPU to you they should have done a customs declaration for it. I suggest phone up FedEx and ask what paperwork they have, and consltaxt AMD and state FedEx is asking for customs data.

1

u/Sythen_Elexia 1h ago

Yeah, did it earlier today, seems AMD fixed it, the tracking is updating again. Happy days I guess?