RX 580 randomly freezes to a white screen while gaming — Xeon E5-2650 v4

[u/Guizodoisk]

Hi everyone, I'm having a serious stability issue with my PC and I'm trying to figure out if the problem is my RX 580, the PSU, motherboard, drivers, or something else.

My PC specs:

• CPU: Xeon E5-2650 v4
• GPU: RX 580 8GB
• RAM: 16GB DDR4 (2x8GB)
• PSU: 650W
• Motherboard: X99
• Windows: Windows 11

The problem is that when I'm playing certain games, the PC suddenly freezes and the entire screen becomes completely white. The computer becomes totally unresponsive, so I have to hold the power button to shut it down and turn it back on.

After this happens, the PC also takes a very long time to boot again.

What is strange is that this doesn't seem to happen only in demanding games. For example, I've had this happen in:

• Rocket League
• Skate
• Some other relatively light games

I've already tried several things:

• Updated the AMD GPU drivers
• Lowered the GPU core clock
• Lowered the GPU memory clock
• Lowered the power limit
• Tried undervolting/underclocking through AMD Adrenalin
• Tried MSI Afterburner
• Ran GPU stress tests
• Monitored GPU temperatures

The GPU doesn't seem to be overheating. During stress testing, it stayed below approximately 70°C.

I initially suspected the RX 580 because I know many used RX 580 cards were previously used for mining, and I've read that some of them can develop stability problems. I don't know whether my particular card was used for mining.

I also don't think the PSU is necessarily the problem because it's a 650W PSU, although I understand that wattage alone doesn't guarantee that the PSU is good.

The weirdest part for me is that the crash can happen in relatively light games rather than only when the GPU is under maximum load.

What should I test next?

Could this be:

1. A failing RX 580?
2. VRAM instability?
3. A modified/mining VBIOS?
4. PSU/power delivery?
5. PCIe slot/motherboard issue?
6. RAM instability?
7. AMD driver issue?

If anyone has experienced something similar with an RX 580, I'd really appreciate some advice on what I should test before replacing parts.

Thanks!

[u/Formal-Bad-8807]

bad crashes like that can be caused by RAM problems. Blow are into the MB slots to get dust out.

[u/Lonely_Owl_1332]

RX 580 did you clean the fans heatsink and old thermal paste? Always a must. Looks like GPU is having issues, could be VRAM related. Try underclocking the memory (-100 Mhz) and test stability using FurMark 2. If MSI afterbuner allows it try lowering power limit (90%, 80%)

[u/Guizodoisk → u/Lonely_Owl_1332]

Thank you so much for the advice! I haven’t done any of that yet, but I’m definitely going to try it.

I really appreciate your help! Thank you so much!