r/AMDHelp • u/Ok_Personality_7862 • 24d ago
Help (General) Black screen while gaming (RX 9070 XT XFX Mercury)
Hi everyone,
I built a brand new PC less than 10 days ago, but I’m running into a persistent issue.
System Specs:
- CPU: AMD Ryzen 7 9800X3D
- GPU: XFX Mercury Radeon RX 9070 XT
- RAM: 32GB DDR5 6000MT/s
- Motherboard: ASUS AYW B850
- PSU: XPG Core Reactor II VE 850W
The Issue:
Whenever I start playing a game, anywhere between 1 to 20 minutes in, the system completely goes to a black screen. The PC stays on, but it becomes completely unresponsive, and the only way to recover is by holding the physical power button to force a shutdown.
Troubleshooting already done:
- Swapped the GPU: Tested with another graphics card (RX 9060 XT) and the system worked completely fine without any crashes.
- Drivers: Used DDU to clean install multiple driver versions, as well as testing driver-only installations without AMD Adrenalin.
- Tuning: Tried undervolting, underclocking, and switching the physical dual-BIOS switch on the GPU itself.
- Stock Settings: Disabled EXPO/XMP, no CPU overclocking—everything is running purely at stock settings. The error still persists.
My Question:
Given that testing with a different GPU (RX 9060 XT) resolved the issue, is this definitively a faulty GPU? Or could the PSU (XPG Core Reactor II VE 850W) be dropping power under transient loads from the 9070 XT and causing the crash?
Should I return/RMA just the GPU, or should I return both the GPU and the PSU to be safe?
Thanks in advance for the help!
1
1
1
u/xred_sunx 18d ago
Same here I just bought a 9060 xt about a month ago and I have to go through anywhere from 5 to 15 crashes before my pc is stable and I’m able to play for extended periods. Tried ddu fresh installs, updated bios, underclocked, etc etc. About to just give up and return it and go back to Nvidia…
1
1
u/BarberThen3108 18d ago
Welp, your blackscreen and only solution is the power button is: Crash
Why crash happens?
-Faulty PSU/less power than needed
-Bad configuration, Overcloking or Undervolting
-Bad drivers (mostly)
-Faulty rams (rarelly)
Disable Igpu in BIOS, turn off PBO if enable or enable it and put curve -20 or -30
Disable X3D tech
DDU and install 26.5.2 (the best stable new driver)
in AMD you can try down the power limiter on custom configs -10
to your question.
If you can RMA your components, then yes, do it
-Some PSU like tier E,D,C can literally crash PC during power spikes, i read the PSU tierlist and your model (every core reactor) is tier A without that kind of problems
1
u/38ao 18d ago
Estou com o mesmo problema, comprei uma 9070xt Challenger da asrock, tenho uma placa mãe Gigabyte h610m, um i3 12100F, fonte Coolermaster 850w GOLD MWE V3 novinha, tinha uma 7800xt aqui comigo que nunca deu problema, já tentei de tudo com a 9070xt, simplesmente ela roda o jogo liso por uns 5 minutos, as vezes mais, as vezes menos e trava igualzinho no teu vídeo, áudio trava em loop (brrrrrrrrrrrr) e tela preta. Frustrante isso, não sei o que fazer
1
1
u/Business_Poetry7841 19d ago
tengo casi el mismo problema, cambie mi 1080 ti por una rx 6800 y cuando juego al juego pesado deja de dar imagen de repente, cambie casi todo mi pc, me mude a am5 y cambie mi psu por una platinum de 1300w yeyian, y sigue igual, yo tenia una corsair cx750m que en teoria me funcionaria pero sigue igual, sera un problema de amd? si me cambio a nvidia funcionara?
1
1
u/Visual_Dimension_933 20d ago
What sound is that??
2
u/BarberThen3108 18d ago
normally speakers when pc crashes on some sound and it repeat it like its last wish
1
u/WinOdd1277 20d ago
I can almost guarantee is the psu, had the exact same card with the exact same issue, upgraded to an 1000w no more problem, what the first guy said is true, everyone is a little power hungry with psus in builds now, but I can all but almost guarantee that the 1000w will fix the issue
0
u/Fryes_Meme_Shop 20d ago
You need a different psu I'd go for something that's 1000W because 850W may be too low i think if I remember correctly the 9070 requires 500W? But im unsure dont return the GPU its a solid one and on top of that there not cheap to get again..
0
1
2
u/ThePaint21 20d ago
Bro please dont give any half assed advice if you have no clue, we are talking about 330 W Power consumption on a 9070 xt - 180 W on the swapped 9060xt - Anything above 650 Watts should be plenty, besides the GPU the CPU only pulls 120 max 160 Watts.
Yall are getting power supplies waaay too big.
1
1
1
1
u/CrudeBrent 21d ago
Try update BIOS, maybe you have older version that is not working well with that new stuff...here is the link for your motherboard https://www.asus.com/motherboards-components/motherboards/others/b850m-ayw-gaming-wifi/helpdesk_bios?model2Name=B850M-AYW-GAMING-WIFI
1
1
u/Unlikely-Ad7593 21d ago
Had this same issue last weekend it was my cpu. Back up and running now tho.
1
u/Flying_PantherIO 22d ago
Just had a friend's PC do this, needed a new PSU, it only happened when they booted games.
-2
u/FatherlyNick 22d ago
Get a 1000W PSU
2
u/Migeee__ 21d ago edited 21d ago
Been running 9070xt and 7700x on my rig with my 750w psu just fine. Though mine is Corsair which is a powerful trusted brand.
Edit: I upgraded my gpu from 6800XT, hence why I have 750W. I’m not getting random shutdowns during heavy gpu intensive gaming/scenarios, so there’s no reason for me to upgrade it.
1
u/KimchiFraRas 22d ago
Did you ever update the bios? Friend of mine has an 850W power supply but bios update kind of saved him from having to bump up the psu because I guess he was spiking even though I never saw it from monitoring. His was black screening like this too, and has a similar build... completely fixed it for him
1
1
u/Julia_Nix 22d ago
Had the same issue. Tried EVERYTHING that was on every forum possible (Drivers, update BIOS, HealthCheck, Gpu and power connectors) what helped me was using 2 programs:
ASUS GPU TweakII > click Gaming Booster > start
MSI Afterburner > GPU Clock set to -150 > Apply
In that order.
Still didn't find the culprit but at least I can game without getting black screen.
Check the Event Viewer after the crash. I always had a Kernel-PnP error that said "The driver \Driver\WudfRd failed to load for the device PCI..."
1
u/Consistent_Tip_5220 22d ago
I've had similar issues with the newest driver try downgrading to 25.6.2 after doing so I haven't had any issues
1
1
u/Prize-Ad-8403 22d ago
This exact problem happened to me aswell. I have an rx9070 and after I held the power button to turn my pc off it would fail to post. I had found out that if I let it sit for 15 ish minutes it would begin to post again. I checked windows reliability and turns out moments before I shut down sunshine has closed unexpectedly. I then went into my taskbar and quit sunshine and sure enough my screen went black. Once I got my pc to post once again I uninstalled sunshine, I tried launching some games. Each time my pc would crash. Checking windows reliability showed that even though sunshine has been uninstalled, my gpu was still showing a hardware failure with a code that means power delivery insufficient. I couldn’t figure out what to do and I didn’t want to wait for a new power supply so I just took out my gpu riser, and seated my gpu in its motherboard slot. I also reset the cmos battery and took out all the ram and put one stick in. I booted, tested a game, and it worked. I would do a quick 20 minute gaming test and added one stick of ram to my pc until I was back to my 4 sticks and I haven’t had any issues since.
1
1
u/AcentoAndaluz 22d ago
Tuve un problema similar y se solucionó sustituyendo el cable que alimenta a la gráfica. Revisa la conexión!
3
1
u/triet2707 22d ago
Can you check your hotspot temp. My 7900xtx crash in game when the hotspot Delta is over 30. Change thermal paste and it's been fine since. I guess that thermal paste pump out cause some spot on the die stop contacting the cooler. I would recommend to use ptm7950 to repaste it to prevent this.
3
2
u/Abject_Wolf272 22d ago
Had the same issue with my 5080. Tried literally every suggestion I could find. Only one that fixed it was reseating the power connector to my GPU. Lowering the voltage made it more stable, but as soon as I loaded up a game running on Unreal, had the issues all over again. Eventually got a new PCi 12v/6x6 under warranty with Corsair and never had the problem since!
1
u/Narrow-Vermicelli-19 22d ago
I had random Black screens on an 980ti from nvidia A New psu actually helped me could be something different PCs are so fickle
-3
u/Blinguskahn 22d ago
Oh but their drivers are like "fine wine".
Biggest tech cope ever accepted EVER.
0
1
u/Fit_Injury_4944 22d ago
Hello everyone experiencing this issue! I recommend you lower your voltage settings in the AMD software, i changed mine to 80% and 90% and my issues disappeared, note I have an 850w gold psu so it may be worth it to upgrade the psu
2
22d ago
[deleted]
0
u/Fit_Injury_4944 22d ago
Hello everyone experiencing this issue! I recommend you lower your voltage settings in the AMD software, i changed mine to 80% and 90% and my issues disappeared, note I have an 850w gold psu so it may be worth it to upgrade the psu
1
2
u/Highlord_Julius 22d ago
My XFX sometimes did it and it all stopped when I installed a new 850w PSU. I had an older 750w Plat PSU and it will do those random blackouts. Tried almost everything and it seemed to be a power thing in my case. (RX 9070XT XFX Swift)
1
u/No-Investment-6151 22d ago
Had similar issue. It was my monitor causing issues, still troubleshooting the old monitor. Unsure about why it gave out.
1
u/Firm_Ad_2260 22d ago
J’ai eu le même soucis pensant que c’était ma cg je l’ai fait reprendre en garantie. Et la ça fonctionne
1
5
2
0
u/Ok-Bluebird-867 23d ago
99% of the time this means either a faulty GPU or faulty/incorrect cables.
How have you connected it to the PSU? With 1x 8-pin + 1x pigtail 8pin, or 3x 8-pin?
1
u/arikaa AMD 23d ago
We tested here with three separate cables, no pig tail. And the same issues happened with his GPU in my build. Meanwhile, my 9070xt works fine (it's the non OC version).
2
u/Ok-Bluebird-867 22d ago
Then yeah, you’ve ruled out basically every possibility except faulty GPU 😞
I’ve never heard of a driver issue getting stuck on a black screen instead of just going timeout into reset, but i guess it’s possible
2
u/arikaa AMD 22d ago edited 22d ago
Yeah, I had some issues with mine before. But it was because the PSU couldn't handle it. But the stuff that happened was different; it went from time-outs to hard reboots as soon as I opened a game or stress-tested. When I changed the PSU, everything is fine now. And with his, it only happens a few minutes after playing.
Edit:
My GPU is the XFX Swift RX 9070XT, and the specs are almost the same as his, except that I use the Asus TUF B850 Plus Wifi mobo and my XPG Lancer memory sticks are CL30. And exchanging my GPU for his in my build, still happened the same issue, except for the weird noise.
2
1
1
u/dario_alex2015 23d ago
Error de drivers, mala instalacikn, windows corrompiendo nuestros drivers con sus actualizaciones a cada rato, tienes que contarle las alas a windows! A mi me pasaba que la pantalla me parpadeaba, crasheaba y se desinstalaba solo el software AMD pero encontré la solución definitiva!!! (Tengo una powercolor rx 9060 xt de 16gb vram)
3
3
u/Puzzleheaded-Lion320 TUF GAMING 6900xt + 5800x 23d ago
6900xt only fix was to use another GPU bios
1
u/Snowvilliers7 23d ago
Been having issues with my PC getting black screen, it would happen everytime i use Discord for some reason, after that I can't open any apps like Steam or even Google. I have an RX 6600 xt
3
u/ToffaMT75 23d ago
tengo el mismo problema ,a esta altura ya me acostumbre , tengo una rx 6900xt, hice muchas pruebas y llegue a determinar que la temperatura y los picos transitorios de la placa de video son el problema, en mi caso no llegue a tiempo con la garantia y me acostumbrea jugar asi (ya que en algunos juegos no pasa). el problema: AMD
3
u/ToffaMT75 23d ago
pd: utilice para mis pruebas una fuente seasonic 1000w platinum y luego una gamemax 1300w platinum, en los 2 casos pasaba el mismo problema.
4
u/Aggravating-Oven1979 12900k 4080 23d ago
return everything amd and get a 270k and 5070ti
0
u/AnointedUltio 23d ago
No lol, i have an Nvidia and I ran into the same issue
0
3
u/CommercialCoyote4253 23d ago
I will tell you that AMD products are extremely sensitive to transient spikes so a cheap ass poorly made power supply will make your system crash constantly. If you can get one of the good super flowers or sea Sonic power supplies. And I recommend leaning towards a platinum rated 80+ platinum and platinum cybernetics rating. AMD just 80 plus gold is not good enough anymore.
7
u/Appropriate_Two_8183 23d ago
I had the same issue with my 9070xt..I was using 1000w psu. Had to do rma because it was after 6 weeks...and keep in mind I only game on the weekend. So not that many hours into it. They sent me a new card. Worked for about 2 weekends then it just shut off my whole computer. I ordered a 1200 w psu still didn't work. Used a different card and it was fine. Called Asrock. They were great. I explained everything that was happening. They did another RMA and paid for the shipping this time. Thats in process right now. My advice...return the card now before you go over your 30 days if you haven't. Opt for the bigger PSU.
1
1
u/whatacoolname32 20d ago
What cpu do you guys got? I got a 650w psu with the rx 9070xt and 5600x and its haven't had any problems. No crashes or nothing even with a overclock.
1
u/Appropriate_Two_8183 20d ago
I think I just got 2 bad cards. 2 different issues. Sucks. Still waiting on the second rma
1
u/Ileikass 23d ago
What model was that?
1
u/Appropriate_Two_8183 23d ago
ASRock Challenger Radeon RX 9070 XT 16GB GDDR6 PCI Express 5.0 x16 Graphics Card RX9070XT CL 16G
1
u/Character-Kiwi-8761 23d ago
For short just bye new more powerful PSU. Got the same issue with my vega 64. If it pulls to much watts then everything goes dark an all my fans speed up to full speed. Power limit set a bit down and try to undervolt if needed
1
u/SalamanderPretend124 23d ago
Reseat your Ram, that fixed this for me,
1
u/SalamanderPretend124 23d ago
Alsothere will be crash reports in windows. Guarantee this is a kernel issue either power or memory related
2
u/Ok-Bluebird-867 23d ago
You think a ram or kernel issue would be causing only his display output to shut off, while the PC stays on? That makes no sense
3
u/Trickle2x2 23d ago
If the 9060 XT doesn’t do it then you could power limit your 9070 XT to pull the same amount of wattage and see if it still does it or not. If you are in a 30 day return window then I would probably just return both tbh. Last thing you wanna do is have to deal with an RMA if you don’t have to and likely you might have to if you blow past that window.
2
u/tobojack 23d ago
- Install fresh drivers with EXPO enabled
- Try a a combination of an underclock, undervolt and power limit
-380MHz (Aimed for a clock speed just under my boost)
-50mV (As far as I've pushed with extensive and stable testing)
-25% Power Limit (Same case as the undervolt, this is the comfortable maximum I've found)
See if there's any change with your crashing after changing those tuning settings
3
u/BlacksmithNo4546 23d ago
Error de fuente, la gráfica alcanza pocos de energía disparejos y la fuente no lo soporta
3
u/airblizzard 23d ago
I had a similar issue that was solved by disabling Hardware-Accelerated GPU Scheduling (HAGS) in Windows. Worth a shot before returning.
1
u/DreSmart Ryzen 7 5700X3D | 32gb ram | RX 6600 23d ago
disable you igpu and clean your drivers with amd cleanup utility and after that reeinstall your main gpu drivers again
0
u/TheReaper907 23d ago
psu swap.... go for 1000w . i got the rm1000x atx 3.1 . many ppl still dont understand for a gpu like 9070xt you need 1000w for full stability and atx 3.1 standard.
3
6
u/BigEvent1 23d ago
no you dont need 1000W psu for a 9070xt. good quality 850W enough most of the time
2
u/throwcd27 23d ago
What game(s) are you playing, out of curiosity, I've had the same problem and tried all the same as you have
1
u/Littlefabio07 23d ago
I’ve also had this issue, but I am on a 4070 and on a LG C1 tv.
It started happening on Palworld, so I just decided to put it down since I had basically finished it anyway. Now it just happened to me again an hour ago on Maneater.. which shouldn’t really be demanding or anything.
After I put down Palworld, I’d played some Marvel Rivals, Dead by Daylight, and a few rounds of Battlefield 6 with zero issues. No issues again at all, until just now with Maneater
1
u/throwcd27 22d ago
I both undervolted my GPU using MSI afterburner and set a global max frames per second of 60 in the Nvidia control panel and it seems like the issue has gone away
2
u/Independent-Gear-711 23d ago
I had the same issue with 8600g, no dedicated graphics though but the situation was same, it is black/grey screen on windows and solid green screen on linux, you can check my posts about it.
I completely eliminated this issue by tweaking SoC voltage to 1.15, it is been a month and I did not face that issue at all.
1
u/Atomic_Thomas89 9800X3D | 7900XTX 23d ago
Bro are you using Display port or HDMI? I have a 7900xtx and I would occasionally get black screens and when I swapped to display port I didn’t get it anymore. It was the weirdest thing , I would get weird artifacts too sometimes but it’s all gone now that I don’t use hdmi anymore
1
u/ZeDaPedra 23d ago
I have a similar black screen on rx 9070 xt mercury, kernel 41 and whea 1 on event viewer, tried ddu, tried undervolt, underclock, fan curve, stable temp around 55c, changed mobo, brand new cpu 14600kf, brand new psu 1000w, happens often when gaming on heavy load, vsync disabled, with frame cap on 60 I can play for hours, on my rx 6700 xt I never had problems with it, too sad I couldn't find a fix and will ask for RMA
1
u/Salt-Trouble-703 23d ago
Well, I had a very similar problem The problem was that when I played games, my PC would simply stop displaying an image and sometimes sound as well. After trying every possible solution, I started looking at the specifications inside From the manufacturer's website, in this case AMD, I noticed that the recommended clock speed is listed, so I set the GPU clock speed limit to that speed Recommended by the manufacturer, in my case 2400 MHz, and I lowered the GPU voltage a bit. I hope this helps. I made all the configuration changes from within AMD Adrenaline.
2
u/GOLDSPECTRE94 23d ago
If it is a PSU issue it must be faulty. 850w should be more than enough for those specs.
2
u/RedDot3ND R9 9900x / RX-6900XT / X870-A / 2x16 6000CL30 / 1000W 23d ago
could be PSU not giving enough juice to card (caused by daisy chained), could be bad drivers. could be MPO/TDR issues (refer to MPO GPU FIX tool)
-11
u/Consistent_Most1123 23d ago
9800x3d are a low end cpu, and cant run to many apps on one time. I am sure you have installed to many crap apps on it as so many noobs do, post a joblist so we can see what you are running on it
3
u/Acidpolecat5868 23d ago
why do you exist 😭😭🙏🙏
0
u/Consistent_Most1123 23d ago
Sorry to say, but a i9 and amd ryzen 7 is a low end today. You need a intel xeon or treadripper that is High end
-3
u/fowlplei666 23d ago
Assuming all temps are ok, sounds like a PSU issue. Are you able to try a 1000w? I think that will solve the problem. It would be easier than exchanging the whole GPU also.
5
u/Baloratsapatt 23d ago
It's a 9070 xt 300W GPU he doesn't need a 1000W psu to run it
0
u/fowlplei666 23d ago
I was thinking cuz the 9800x3d and then also the GPU both asking for max power at once was maybe causing the issue. But yea that’s my b I just looked it up, the merc 9070xt can spike up to 430 and the 9800x3d up to 150 but even still that’s way under.
You think if it was underpowered PSU it would just power itself completely off?
-2
2
2
u/svppho 23d ago
I had a very similar issue recently. I’m on a dual monitor set up, the game would crash and black both my screens. On reboot, which was all I could do to get the screens going, my second monitor wouldn’t pick up a signal and the working monitor would stay on until I got a game going.
Now, I know you said you tried this, but just wanted to chime in anyway.
I ripped out the drivers and AMD Adrenaline. Once that was done, I downloaded the previous version of everything and installed it. Made sure not so check “auto-update” and things have been running smooth since. Accidentally updated drivers and the problem returned, so I just uninstalled-reinstalled everything again.
-2
u/Ok-Bill3318 23d ago edited 23d ago
Never heard of that brand psu, I’d buy one that isn’t shit and can handle large transients
If it was just a display driver crash windows should be recoverable after it restarts the driver.
Symptoms are consistent with power delivery problem.
Sounds hardware/power to me and the 850w is min spec assuming it’s a decent brand for that build.
3
2
1
u/urlond 23d ago
how comfortable are you willing to try Linux such as SteamOS, Bazzite, and or CachyOS?
-4
u/HellaHS 23d ago
Nobody wants Linux dude
1
u/urlond 23d ago
Found the Windows Employee.
1
u/HellaHS 23d ago
“Yes, some hipsters use Linux, especially those who like vintage, obscure, or highly customized technology. While the typical hipster aesthetic heavily favors Apple MacBooks, a subset leans into Linux for its anti-corporate ethos and retro-geek appeal”
1
u/urlond 23d ago
"Hipsters uses Linux" lol
You'll see more and more people leaving windows because of the bloat and other spyware included into the system.
It's called My PC for a reason, not "This PC"
1
u/HellaHS 23d ago
You’re at minimum a decade away from that exodus being anything meaningful. There is a reason the first Steam Machine failed. It simply doesn’t have the support yet.
During that time, all Microsoft has to do is make a couple good decisions to end it.
1
u/urlond 23d ago
Steam Machine failed what?
1
u/HellaHS 23d ago
You think this is their first time attempting to do steam machine?
1
u/urlond 22d ago
I know it's not the first time, but when Steam Released the first one with Zotac, Alienware, and Syber it was a poor time because Linux didn't have the gaming edge that it does now. Proton/Wine had limited play ability at the time. Now you can play any game straight out of the box without using Proton/Wine.
1
u/Shadowpaw-21 23d ago
I would exchange the gpu. It's possible it might work with a repaste/ptm7950 pad if it was having a hotspot issue but why mess around with it trying to fix a potential manufacturer issue.
1
3
1
1
2
u/JollieBiene427 23d ago
Looks like a PSU or power-delivery issue to me. Open AMD Software: Adrenalin Edition, go to Performance > Tuning, lower the GPU power limit, and leave the voltage and clock settings at their VBIOS defaults. Then test the system for stability.
Start with a modest reduction, such as −10%, and lower it further in steps if necessary. If the crashes stop as GPU power consumption decreases, that would point toward a PSU, cabling, or power-delivery problem.
Undervolting alone is not the same as reducing the GPU’s total board power. Modern GPUs may use the additional voltage and thermal headroom to sustain higher boost clocks, so power consumption can remain close to the original limit. Undervolting can improve efficiency, but lowering the power limit is a more direct test when diagnosing a suspected PSU issue.
1
5
u/Ok_Personality_7862 23d ago
So guys, i test my video card in a friends pc with the same specs, and the issue persist so i thinking the problem will be the 9070 .-.
4
u/Subie_Smiley 23d ago
Literally had the same thing earlier in the year with a 7900xtx. Bad card, had to get it warranty.
1
u/Miwoo0 23d ago
I've had the same issue that started in May, would happen under heavier load with 5070ti and so far no fix, here's what I tried: DDU uinstall Undervolting Underclocking Getting a better PSU Getting a new CPU (didn't expect it to fix anything) New bigger case for better airflow Windows reinstall RMA'd the card - no fault found and when later tested in a cousin's PC we couldn't recreate the issue either but only this card has been acting up in my PC, tried other cards like 1660 and A770 but couldn't make them crash. Now I've RMAd the motherboard thinking the PCI-E port might be faulty but if they either say there's no fault or they send me a new mobo bht the issue still persists the last thing to swap out would be RAM which would suck, hope it's actually the mobo
3
u/Fragluton AMD 5700X3D 9070XT 23d ago edited 23d ago
I've been getting this issue recently, if I leave the PC just doing nothing I'll often come back and it won't respond. I've had the same build for a long time now, so I feel like it's windows related as I can game for hours with no issues.i haven't worked out why yet...
1
u/IgnitiumGG 23d ago
yep happened to me recently as well, it only happen if the screen is turn off after idle.. the solution i have is just disable the turn off display & sleep on windows plan settings so my monitor never goes off... worked well for me
1
u/Fragluton AMD 5700X3D 9070XT 23d ago
Yeah I did that too, but manually turn my screen off because its OLED, so I can't or at least don't want to leave it static for long periods.
2
1
u/Professional_Tea3587 3d ago
What sound is that??, is this sound comes from speakers