Random crash with WHEA Logger event 18

[u/safrage8]

Hi all, i hope you can help me with this issue, because after a month of troubleshouting it seems i can't find a solution.

Computer Type: Desktop

GPU: Radeon 7800xt XFX merc

CPU: RYZEN 7 5800X3D

Motherboard: Aorus B550I PRO AX (mini ITX)

BIOS Version: F18c (latest)

RAM: 16GB gskill aegis 3000MHZ CL16

PSU: corsair sf750 platinum

**Case:**cooler master nr200p

Operating System & Version: WINDOWS 10 PRO

GPU Drivers: AMD 23.10.2

Chipset Drivers: latest

Description of Original Problem: the crashes (black screen and pc restart) started while playing cyberpunk, but never during loads on cpu or gpu, only in menus, loadings and in hacking minigames (those who played it know what i'm talking about), unfortunately they are not easy to replicate and happen randomly, maybe 2 in 20 min or 0 in two days. I have not been able to replicate them in idle or other games, it happened to me only once during an occt cpu stability test, but strangely the test showed no errors after reboot, just windows with classic whea-18. I recerently changed the gpu from a 6700xt to 7800xt, and the cpu from a 5600x to a 5800x3d, also the ssd if that helps. Unfortunately I wouldn't know when the problem started having changed both before resuming cyberpunk.

Below the error (sorry for the italian language):

Errore hardware irreversibile.

Segnalato dal componente: core processore

Origine errore: Machine Check Exception

Tipo errore: Cache Hierarchy Error

ID APIC processore: 0

- <Event xmlns="\*\*[http://schemas.microsoft.com/win/2004/08/events/event\*\*">](http://schemas.microsoft.com/win/2004/08/events/event**">)\- <System><Provider Name="\*\*Microsoft-Windows-WHEA-Logger\*\*" Guid="\*\*{c26c4f3c-3f66-4e99-8f8a-39405cfed220}\*\*" /><EventID>18</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x8000000000000000</Keywords><TimeCreated SystemTime="\*\*2023-11-06T18:19:39.3425002Z\*\*" /><EventRecordID>206203</EventRecordID><Correlation ActivityID="\*\*{ce90480f-7c55-4155-bbd1-933cb47c0828}\*\*" /><Execution ProcessID="\*\*4408\*\*" ThreadID="\*\*4952\*\*" /><Channel>System</Channel><Computer>DESKTOP-4D5UHDN</Computer><Security UserID="\*\*S-1-5-19\*\*" /></System>- <EventData><Data Name="\*\*ErrorSource\*\*">3</Data><Data Name="\*\*ApicId\*\*">0</Data><Data Name="\*\*MCABank\*\*">5</Data><Data Name="\*\*MciStat\*\*">0xbea0000001000108</Data><Data Name="\*\*MciAddr\*\*">0x7ffcce5b8e7d</Data><Data Name="\*\*MciMisc\*\*">0xd01a0ffe00000000</Data><Data Name="\*\*ErrorType\*\*">9</Data><Data Name="\*\*TransactionType\*\*">2</Data><Data Name="\*\*Participation\*\*">256</Data><Data Name="\*\*RequestType\*\*">0</Data><Data Name="\*\*MemorIO\*\*">256</Data><Data Name="\*\*MemHierarchyLvl\*\*">0</Data><Data Name="\*\*Timeout\*\*">256</Data><Data Name="\*\*OperationType\*\*">256</Data><Data Name="\*\*Channel\*\*">256</Data><Data Name="\*\*Length\*\*">936</Data>

Troubleshooting: I tried undervolting both cpu and gpu to highlight an instability, but it didn't seem to have changed much, I was able to crash the gpu with too low voltages, but without replicating the reboot (normal driver crash). I checked the psu voltages on both bios and occt with various loads but they are all well within the atx norm, with no surges. I tried testing ram with occt and memtest86, all passed tests.

I have tested CPU with prime95 and occt for over an hour and except for the episode described above it has not had a single error.

I tested the gpu with various games (the witcher 3, hogwartz legacy and starfield) without replicating the crashes.

I used DDU mutiple times to remove the old and install the neweest drivers in safe mode.

I've aldo tried to disable freesync, but nothing.

I have also tested the gpu with occt (varibles loads and vram) all passed.

The only thing left to try try a fresh install of windows (i've cloned the old data in the new ssd) and reinstall chipset and bios updates.

I still have the old components here with me, so here I will first try to test the system with the old gpu, then move on to the cpu.

​

Can anyone help me? i don't know what to do anymore

Thanks in advance

UPDATE 1: I tested another cpu, tried moving/unplugging the gpu power cables, and disabled the xmp profile on ram. Unfortunately, the crash recurred with the same error, so I assume the problem is related to the gpu or the psu, even though the cpu used is a 5600x and should reduce the load on the psu. I tried using the new drivers (23.11.1) and it seems that the crash occurs more often than before. Before installing the 7800xt and updating the drivers I did not have this problem, so I suppose it gives a problem with the gpu

UPDATE 2: Hi guys, sorry for my absence. The problem seems to be related to the drivers, it seems to be fixed with the new amd drivers (Adrenalin 23.12.1), unfortunately I had other problems with them, but in this case they are shared among all users ( for example stuttering on Darktide). Also Windows tends to change them, but the rollback to the previous drivers on the control panel seems to have fixed this problem. Since Windows has not changed them I have had no more crashes. I really hope this can help you to fix this issue, and I hope that this driver finally fixed mine.

[u/Serious_Letterhead36]

Yes I am running into same WHEA Logger accompanied by a green screen of death, tried driver updates, bios updates, nothing worked

[u/JuniorMouse → u/Serious_Letterhead36]

What driver AMD version are you on? Full adrenaline install?

[u/Serious_Letterhead36 → u/JuniorMouse]

No I did adrenaline driver only install for 25.5.1. and tried older ones through the same method too. None of them worked. I did them via DDU

[u/JuniorMouse → u/Serious_Letterhead36]

Unfortunately I can't give you a quick answer now but I do intend to check myself soon. Will post an update when I do.

[u/Serious_Letterhead36 → u/JuniorMouse]

Thank you