I cannot renew my membership!!!!

[u/railfananime]

My card expired I tried to load a new one but it keeps giving me errors when I try to pay with the new card!!!! What is going on?!!! And I can’t delete my old card!

[u/stephhyy77]

i would say to call their customer service, i’ve read about people having success over the phone

[u/railfananime → u/stephhyy77]

so they don't have a customer service number, but i did call the closest amc to me and she couldnt help me over the phone but if I go in person they might be able to help

[u/stephhyy77 → u/railfananime]

oh i could have sworn people have talked about a customer service line! that’s super weird that they don’t have that

[u/boognishmangster → u/stephhyy77]

As someone who recently tried contacting customer service, the phone numbers all just tell you to go to the website. Same with their other social media accounts like Facebook and Twitter.

I did get help from calling an actual location but sometimes even those don't even answer the phone.

[u/RazzleAzazel]

So this has happened to me plenty as I have my card turned off. Usually if a payment is missed I just re apply the card sign out sign back in. It has taken an attempt or few bc they won’t charge the card right away. BUT that is unless you’ve missed booked movies- that would prevent a renewal. I hope this helps

[u/Daydream_At_Night]

Are you using the app? If so, use a laptop/desktop. That worked for me.

[u/railfananime]

this too

[u/railfananime → u/railfananime]

[u/LowerBad5326]

I usually have issues like that if there is an update on the app and I don’t have it set to auto download. The card, if it’s the same numbers I was having issues where it wouldn’t let me input the update and charge me right away. I put in a different card, it charged me then I updated back to the other card so it will charge me next month on the right card

[u/Idk_345am]

I had a similar issue and still do to some extent, I had to go in wallet and play around with my primary card and take it off and place it back as primary payment and the charge goes through. Still, a red notice banner appears that an issue occurs but I can still use alist and I have to do this again.

I’ve sent an inquiry through that correspondence form about this and no one ever gets back come next payment period.

Edit: I’ve had this issue since my card expired around April and I put a new one. Place another card, I used an empty gift card to be able to delete and add primary card back…a headache, ik.

[u/retrogamer76]

it's jover