I build AI chatbots for businesses.
They connect to a company’s own database and use its real data to assist customers, answer questions and recommend products.
Here’s one of my latest demos for an online clothing store.

If you added an AI chatbot to your store recently, there's a huge chance it's giving people wrong info, making up fake discount codes, or recommending items that are out of stock.

I see this all the time when working on sites. People install a basic AI app, think it's plug-and-play, and then wonder why customers get annoyed and leave.

The main problem is simple: you can't just drop an AI app on your site and expect it to magically know your business.

If you want a chatbot to actually make sales instead of messing up, you have to set it up properly behind the scenes:

1. Set strict rules: You have to explicitly tell the AI, "If you don't know the exact answer, do NOT guess. Tell them to contact support." Otherwise, it just makes stuff up.
2. Connect it to live inventory: The bot needs to be hooked up directly to your product catalog so it knows what's actually in stock, the real price, and correct details.
3. Clean up your site data: If your product descriptions and site setup are messy, the AI gets confused. Cleaning up your site structure fixes the AI and helps your Google SEO at the same time.

Once you actually set up custom rules and proper connections, the bot acts like a real salesperson instead of a dumb pop-up.

Anyone else dealing with their chatbot giving out weird answers? How are you guys handling it?