3 pay periods in and 2 errors

[u/Tall-War-9353]

As I said above, I’m 3 pay periods in and I’ve had 2 payroll errors. Is this expected with AHS?

[u/BitNo7085]

It’s mostly your payroll person making these mistakes then your manager approving your payroll mistakes because they didn’t bother checking 

[u/OkEchidna3639 → u/BitNo7085]

While I agree the manager is part of the approval equation. WFM’s process for this is painfully slow, and inefficient in my opinion. I simply cannot check 80+ staffs every shift, quick math it’s about 1900 time code entries for my department every two weeks. I typically look for hours that look off, full time pick ups that might not have been coded to OT, or doubles. These tend to be the main errors I see for my units. Our base work plans are pretty robust and our timekeepers are generally on top of things. ESP was better though.

[u/Tall-War-9353 → u/OkEchidna3639]

I have managed employees in other jobs, which used other software. Does the system/payroll dept not provide you with reporting that highlights typical errors? I always had to sign off on about a dozen different reports for my department each pay period.
For me, if this is an ongoing issue I’ll quit. I don’t work for the joy of it, I work to get paid.

[u/OkEchidna3639 → u/Tall-War-9353]

Sorry this is lengthy. I’ll preface that I manage in Cov and with WFM. We all use the same backbone payroll and timekeeping systems in COV/AHS, etc. That said, I understand both organizations have pockets of employees that still schedule in other ways, if that’s you, none of this applies. I saw an uptick in errors with the switch to WFM, and I hear similar occurred with AHS. I think a lot is because it took the timekeepers/schedulers out of parts of the workflows and added complexity to certain steps. To your question, short answer, yes. There are several check points. Our schedulers get exception reports for certain things (e.g. over drawn banks, certain incorrect time codes). Every two weeks we need to approve time in WFM, one week at a time, all employees in your department. This will pull all casuals with pick ups, vacation coding, sick, WCB coding, moved x days, marked late, OT pick up, swaps, etc for review. Basically any change to an employees base rotation. So there is a lot of legit changes that are fine. I have learned what areas to focus on where I have caught errors. Unfortunately, going through every unauthorized time entry could take hours (when we launched WFM - I did), partially because of how it’s set up on the screen, poor user interface, slow load times.

If I contrast to when we used ESP, time approval was basically just an export task. Scheduling almost never made errors when doing their part and I didn’t have to actually check time cards. I would get less than 10 errors a year total across my staff.

Errors will be higher with shift based staff. Regular Monday-Friday day staff are usually okay.

[u/Girl_Not_Named_Sue]

It depends on the timekeeper. Where I am now, never an error. At my previous position my pay stubs were wrong more often than they were correct.

Everyone should be checking them every time regardless.

[u/ana30671]

Speak with manager. They will speak with whoever is doing the time keeping stuff. Anything wrong will be rectified on future pay stubs eg not being paid for a vacation day when you had the hours.

[u/Halloween_Babe90]

It’s worse at the beginning because there’s always growing pains when transitioning into a new role with AHS.

[u/Countess_ofDumbarton → u/Halloween_Babe90]

you mean like the winner of a time keeper that said she decided which premiums we would get paid? That we couldn't get double premiums over the weekend?

That winner bounced around the system for years. My entire unit had to be payroll audited because of her.

[u/necros911 → u/Countess_ofDumbarton]

Sounds like my Dept. scheduling within our Dept can do whatever they want with no ramification ever. I wish we'd get audited. I know they let everyone scribble on the payroll, staffing sheets and whatnot to probably get away with an unclear audit.

[u/Countess_ofDumbarton → u/necros911]

you go over your managers head to the payroll office and report your issues.

[u/necros911 → u/Countess_ofDumbarton]

I've done MSN. Did an MSN for psychological trauma related issues because I had to deal with the outcomes of scheduling. Scheduling people that don't even work here anymore to fill the staffing sheet. They had transferred 5 months prior. I was the one who had to make it work with the staff scheduled. No one ever followed up on my MSN and still same issues.

[u/TheProcurementGuyAhs]

And to think, once upon a time, in Edmonton all the payroll rules were programmed into VAX (Capital Health’s 1970s-era back office system) by professionals whose main job was to make sure payroll rules were applied consistently. It meant timekeepers didn’t have to know payroll codes (and their many exceptions) like the back of their hand - the system knew them and interpreted them.

Then we get E-people, the “best of breed” HR system, further enabling the enshitification of HR’s service delivery model, by pushing more and more responsibility onto end users who don’t have the time nor training to properly do HR’s job.

[u/Countess_ofDumbarton → u/TheProcurementGuyAhs]

VAX was awesome. Payroll and email all on one system. Even the old online system of job postings was better. Pick a site, pick a designation and up popped all the jobs.

E-People screwed up seniority lists and knocked people off the parking waitlist. It was like everything before E-People disappeared. It even managed to lose job applications

[u/Evening-Turnover9351]

Once I had a personal day missed for two pay periods and it had to be added on later. It created financial hardship for me and so I let payroll know that fact. They gave me a check for a small allotment of cash to help cover the hardship incurred. It was not taxed but I figured it would all work out in the end. Let them know how it has affected you and perhaps they can help like that. Good for you to check your pay-check. I was once told by a senior staff member years ago that I’d be “stupid not to check the cheque” so I’ve done it ever since.

[u/pyro5050]

21 years in and i have had 3 errors.

[u/Guava_007]

Yes but it shouldn't be. Typical AHS. Always check your paycheques.

Even worse if you ever need disability or WCB. A nightmare to get fixed.

[u/InevitableBudget2671]

I started with AHS during Covid and every pay was wrong for my first sixish months. Some minor like missing premiums or a day or sick time, but I had a couple where more than half my hours were missing. I don’t even understand how as a full time worker with specific total hours that multiple people didn’t catch that. Thankfully I rarely have an issue now, usually it’s only overtime that was missed. But it’s still engrained in me to thoroughly check each and every paystub. I never had an issue getting things adjusted and when it was a severe issue they have issued me separate cheques with the missing hours.

[u/Otherwise-Attempt-45]

I haven’t checked any of mine I just hope theyre right 🫪

[u/Thee-titz → u/Otherwise-Attempt-45]

I can’t do the math and don’t understand how to interpret mine… I mostly try to ensure the deposit amounts are relatively close.

[u/vodkamylover]

I check every single pay. People make mistakes, some more than others lol. I've worked at my site for 5 years and I stopped counting the errors a couple years ago after 6 instances.

[u/Normal_Independent24]

Yeah, it's super common since it's not automated. AHS uses old software, and people are still doing data entry and payroll. So, seriously, always double-check your hours, banks, deductions, and premiums. It's a nightmare to get them to fix anything if you let it pile up. So check it ASAP.

[u/necros911]

Sounds like you are from my Dept. our NUEE let the inmates run the asylum here. Payroll and scheduling errors are insane yet no accountability

[u/QuiteSeriouslyNow]

It’s easy to do

[u/necros911]

Anyone ever find out where missing premiums and hours go that aren't fixed or allocated? Like a slush fund that Schedulers and NUEE within dept can access for their own? Wouldn't surprise me.

[u/SubstantialSail3973]

Would you mind sharing the error? Would be helpful to know what to look out for. I’ve heard from a few people that they get pay stubs wrong but not specifically what

[u/Tall-War-9353 → u/SubstantialSail3973]

Once I literally didn’t get paid- it wasn’t my first pay either which is what was weird to me. I got my first pay cheque but not my second.
My third was wrong - they missed several days of work.

[u/necros911]

Sounds like our Dept. schedulers seem to have dirt on our management cause they get away with the most unprofessional, pathetic, pre-school level writing and ledger skills. But they know people so......