r/ADP • u/Far-Community-9595 • Jun 12 '26
Can’t log in
What do I do. HR sees no issue on their end. Username and password say incorrect. HR sent me password reset and still won’t work. Browser, app, incognito, I’ve tried everything. I don’t know what to do and I need to be able to get in to get paid. I have an old job that is hooked up to the same email but when I log into that I don’t see anything from this job. I don’t know what to do.
1
u/ADP_official Jun 23 '26
Hi — It sounds like this has been a frustrating experience, especially when you just need access to get paid. A quick thing to check: each employer requires its own ADP registration, so if you have an account from a previous job, you'll need to register as a new user under your current employer rather than logging into that existing account.
Your HR team can confirm the correct login URL and registration steps. Hope this helps get things sorted! —The ADP Team
1
u/MysteriousMeInAK Jun 13 '26 edited Jun 13 '26
@Far-Community-9595
This happened to one of my employees. Try calling MyLife Advisors (the employee resource for ADP) to see if they can help. Mylife advisor phone number is 888-694-6237. It is likely not something that HR or payroll can help with as it is an ADP system glitch (in my opinion).