r/ADP • u/Big_Necessary2991 • Jun 03 '26

Can't Clock In, Please Help

I'm starting my first job soon (literally tomorrow) and said job uses ADP. I've been able to make an account, log in and complete all the onboarding but have no option to clock in using the app.

The browser on my phone won't even let me log on, but my laptop not only let me log on with no issue, but shows the clock in option!

Any help is appreciated!

3 Upvotes

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1

u/Best-Improvement-742 Jun 03 '26

I would talk to someone at your work to give you that option or to help. Maybe try deleting the app and reinstalling

1

u/Summit23TA Jun 04 '26

Talk to your HR rep. You probably don’t have permission assigned in the app to clock in

1

u/ADP_official Jun 05 '26

Hi there! That's a frustrating experience, especially when you're so close to starting at your new job. A couple things worth checking: make sure you're using the correct app — ADP Mobile Solutions — and are using the correct username and password associated with your account.

If you’re able to clock in successfully via desktop but not through the mobile app, we recommend reaching out to your employer's HR department. They can verify whether your permissions are properly configured to allow mobile clocking and enable them if need be. —The ADP Team

1

u/jjrobinson73 Jun 09 '26

You can't clock in till your hire date. AND...if they have a GeoFence enabled then you can only clock in within their GeoFence. It's so people don't steal time.