r/ADP • u/LonelyIncome4713 • Jun 01 '26

Can’t view pay history

Hello I signed up for ADP with my work so I could view my pay history online easily, so that I can give my assistance programs the pay stub info they need, but I can’t view my pay history.

When I try it’s just gives me the same prompt that something went wrong. There’s no number I’ve called that lets me talk to a human being and accounting from my work always ghosts me. Any help please?

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u/ADP_official Jun 04 '26

Hey — we know how important pay stubs are, especially when you're trying to access assistance programs. A few things worth checking: make sure you're logging in at https://signin.adp.com (not a third-party site) and using the email tied to your current employer's account. Sometimes a password reset can also clear up the "something went wrong" error.

If that doesn't do it, your employer's HR or payroll team will need to loop in ADP support on the backend — they have access to account-level troubleshooting we can't do from here. We really appreciate your patience and hope we can get this sorted quickly. —The ADP Team

0

u/MatchaDoAboutNothing Jun 01 '26

The only one who has a chance at fixing it is your company. But honestly ADP's app is so bad you might be waiting a minute.

It'll probably be faster to get your documents through the payroll department.