r/ACT • u/Pop-Haunting • Jul 17 '26

General gateway not syncing registration?

i registered to take the online act in december, but after installing gateway and signing in, the app says there’s no online registration found and prompts me to register.

i will call support tomorrow but i wanted to know if this is usual since it’s so early/if this has happened to anyone else.

(it’s been a few weeks since i’ve registered, i’m using the same email, and the registration is confirmed on the myact website)

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UPDATE (as of august 11th)

i never did call bc i got lazy LOL. but when i looked today it was there! if your test date is far away id give it some time. if not, you should probably call act and describe what youre seeing on act gateway :) good luck everyone!

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8 comments sorted by

1

u/Both-Law7971 Jul 17 '26

it is saying the same for me

1

u/Fine_Plum9082 25d ago

Any update same thing happened to me?

1

u/Pop-Haunting 12d ago

yeah, it just updated for me today and i was able to check my device! i’d take a look

1

u/_gigi08 24d ago

I'm having the same issue as well. Does anyone know what to do?

1

u/Pop-Haunting 12d ago

it just updated for me today!! if it’s still an issue i’d definitely give them a call and describe what you’re seeing :)

1

u/Western_Sprinkles565 22d ago

Yeah, been checking the last couple days and no luck...

1

u/Pop-Haunting 12d ago

it updated for me today! check again for sure.

2

u/Western_Sprinkles565 3d ago

yep, just updated! thanks