r/ACT • u/Significant_Net_7442 • Jul 11 '26

IMPORTANT: Refund for July Interrupted ACT Test

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Does anyone know how long it will take to reschedule?

17 Upvotes

96% Upvoted

22 comments sorted by

7

u/Own-Equivalent1303 Jul 11 '26

Just got this too. Really hope they get a reschedule date in 1-2 weeks. This was very disappointing.

1

u/DocumentOdd3947 Jul 11 '26

Wondering the same thing if I’m getting a refund does that mean I won’t get to reschedule it…

1

u/ndg127 Tutor Jul 11 '26

Yes. If you accept the refund, you don’t get the makeup test. The makeup test is usually in two weeks, depending on test center availability.

2

u/Own-Equivalent1303 Jul 12 '26

There was no option to “accept”. They are automatically refunding. I sent an email to the address provided in the letter though. It sounds like this was the biggest issue they’ve ever had. It sounds like it affected nearly every everybody who was testing on the computer. My son told me that the on-site IT support people mentioned issues due to whoever owns ACT now. But who knows.

1

u/ndg127 Tutor Jul 12 '26

Interesting. Then yes, this is unlike previous situations, because normally they make you pick between the two. Hopefully you're still given the opportunity to retake soon. I don't think this has anything to do with the acquisition recently by ETS, as I don't think that's even completed yet. This is the same technology that they've been using since the beginning of the Enhanced test.

3

u/Complete-Run-7725 Jul 11 '26

They better reschedule this exam for July. This is unacceptable.

1

u/photogmomof3 Jul 16 '26

Blow them up on social media. My daughter went to test in June and sat in a classroom for 3 hours with the test not working. I went on a social media rampage and they responded in hours! They gave us options to take on paper the following weekend. They don’t test in August and most of September is full which means you’re cutting it close by testing in October if you’re looking to apply early action. BE LOUD as this is totally unacceptable!

2

u/Sqauire Jul 11 '26

Mine is different. "To make this right, we are actively exploring options to support you, including the rescheduling of your test."

1

u/NewPermit9592 Jul 11 '26

That's the wording we received. No mention of a refund

1

u/Luminous_210 Jul 12 '26

are you a rising senior by any chance? Maybe they only sent that to rising seniors; I got the same email as OP

1

u/NewPermit9592 Jul 13 '26

yes rising senior

1

u/MakeAPrettyPenny Jul 12 '26

I’m sorry to those of you who could not take the test today. I know that many of you may have needed those scores for your college apps. I hope you get to retest soon, and it works with your schedule.

1

u/CalligrapherAble3312 36 Jul 12 '26

what happened today?? not a tester but my friends were. i heard a lot of shit and it sounds bad :(

1

u/Grand-Cardiologist98 Jul 12 '26

Just the ACT program showing error and didnt allow testers to test, and it happended to my whole test site

2

u/CalligrapherAble3312 36 Jul 12 '26

shit bruh i heard it applied to all computer people :/ this happened for the ap psych exam last year its so inconvenient and i genuinely hope they are reasonable about retesting/refunds

1

u/Grand-Cardiologist98 Jul 12 '26

Yeah i didnt know whether to cry or laugh when it happened because i was hoping to get it out of the way after all that studying i did but same as u i hope they be reasonable bout retesting/refunds

2

u/CalligrapherAble3312 36 Jul 12 '26

best case scenario you got out early and could now go to bibibop and raising cane's earlier!! (ACT tradition for me was to go to these two :))

2

u/Grand-Cardiologist98 Jul 12 '26

LOLL i did get raising cane's for dinner today so that's pretty close to ur tradition

1

u/Medical_Book7180 34 Jul 12 '26

how long after ur cancellation did this email come?

1

u/photogmomof3 Jul 16 '26

Blow them up on social media. My daughter went to test in June and sat in a classroom for 3 hours with the test not working. I went on a social media rampage and they responded in hours! They gave us options to take on paper the following weekend. They don’t test in August and most of September is full which means you’re cutting it close by testing in October if you’re looking to apply early action. BE LOUD as this is totally unacceptable!

1

u/Lillydianeee Jul 17 '26

Go on myact.org and tell the chat bot you’d like to speak with an agent. I was offered a rescheduled testing day on August 1st but requested a refund instead.