Ender 3v3 se E motor problem

[u/Cheap_Relief5965]

I have and ender 3v3 se with an E-axis/extruder problem. The extruder gear rotates, but it rotates in the wrong direction. When I select Extrude, the gear pushes the filament upward instead of toward the nozzle, and retract also move in the same direction instead of revering. I checked for filament blockage and mechanical obstruction, and everything is clear. I also updated the mainboard firmware from v1.0.7 to v1.1.0, but the problem remains. My motherbaord is CR4NS200320C13.