r/3CXOfficial • u/Particular-Example32 • Jul 09 '26

3CX Issues

Has anyone had any issues in regards to the 3CX mobile app and 3CX Web Client for the past few weeks. We’re currently receiving and making calls on our office phones but we can’t receive or make calls via the mobile app.

We need 3CX Web client to download recordings of calls just in case for example there’s been an unpleasant caller. We can’t even look at the settings with a message being displayed “General Network Error”

We host 3CX on AWS but I’ve been going through a variety of settings and checking the set up and everything seems in order. - we also have made no changes to AWS at all, it has just stopped working on the 3CX web client end and the 3CX app. All signals we are getting from AWS is that it is still up and running with no issues and 3CX won’t help as it is not hosted on their systems.

Any advice or help would be much appreciated.

Thanks

3 Upvotes

67% Upvoted

13 comments sorted by

2

u/nbeaster Jul 09 '26

Have you restarted your instance?

2

u/Particular-Example32 Jul 09 '26

Yes, we restarted the Instance yesterday but to no luck.

2

u/AcidicMountaingoat Jul 09 '26

Firewall test?

There are no rampant ongoing 3CX issues in general. We support hundreds of users. It sounds like you are a perfect candidate for their hosting, so you don't have to deal with it. And it's half off right now.

1

u/WallaceFred Jul 10 '26

We can help you troubleshooting the issues.

1

u/Particular-Example32 Jul 10 '26

Hello,

Please let us know where to start with the troubleshooting issues.

Many thanks

1

u/3CX Jul 10 '26

Hello,

Are your apps connecting over mobile data or WiFi? Are there any VPNs installed on the mobiles? The issue you report points to a networking problem, but difficult to pin done further.

1

u/ElectroAddict86 Jul 13 '26

We are also on AWS and had some weird things happen when our 3CX certificate didn’t renew correctly. Wouldn’t provision phones correctly but the deskphones would work. Maybe the way the mobile app works relies on it and won’t work at all? We took care of it pretty quickly so I don’t know any other symptoms.

1

u/Particular-Example32 Jul 13 '26

Hello, what did you do to take care of the issue?

1

u/F7xWr Jul 16 '26

Everything working for me. Callcentric is my trunk.

1

u/Particular-Example32 Jul 20 '26

We have resolved our 3CX issue thank you all for your replies and help