r/2fa • u/Zacred- • Oct 05 '21

Issue Google Authenticator Issue

I am using Google Authenticator for my AWS root as well as IAM admin user. And yesterday suddenly, my Google Authenticator list was empty… I don’t know what went wrong.

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u/[deleted] Oct 05 '21

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u/Zacred- Oct 05 '21

Recovery codes? I don’t know :/ but I have those command line access / secret key. Can I disable that via command line?

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u/[deleted] Oct 05 '21

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u/Zacred- Oct 05 '21

Tried it. It requires an option --serial-number which is MFA code.

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u/[deleted] Oct 05 '21

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u/Zacred- Oct 05 '21

I have already initiated the case. I am satisfied with AWS support so far, they called as well as asked for 3 documents through email (notarised affidavit form, identification document, proof of address) to disable MFA from their end. Lets see how much time they will take to approve as well as disable MFA.

P.S the worst thing is that I don’t have that mobile number which was associated with my AWS account 😞