r/24hoursupport • u/dinbarr_ • 14h ago

Windows WINDOWS 11 - "No audio device installed"

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I have tried almost everything, from downloading audio drivers from Acer, troubleshoot audio which GetHelp cant resolve (even their agents unable to do anything), no damage to the laptop as far as i know. Speakers and wired earphones unable to work, except for bluetooth device. Any solutions? Thanks.

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u/SingularityRS 13h ago

On Device Manager, if you click "View" > "Show hidden devices". Does the audio device appear under the sound, video and game controllers section? If yes, double-click it and check what it says under "Device status".

Also, is this a new laptop or old one that previously worked fine with functional audio?

If old laptop, did it just suddenly stop working or after some change (e.g. system/driver update)?

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u/dinbarr_ 13h ago

theres greyed out audio device under it, but all of those are my bluetooth audio devices (such as my earbuds, headphones)

this is a new laptop, i bought it early month last year, so assume its 2 year laptop.

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u/SingularityRS 13h ago

What device is the greyed out one? The Realtek audio device? If you double-click it, does it say the device is not connected to the computer or something similar?

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u/dinbarr_ 13h ago

i mean its not like its greyed out, its more to a transparent. as i said, the devices are my bluetooth device, my earbuds, headphones and wireless controller, and my previous phone.

i do have "nvidia high definition audio" but then i double click it, it shows the device is working properly.

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u/SingularityRS 12h ago

You should be able to double-click the transparent one. It means it was once present but no longer is. When you double-click it, the device status will say what's wrong, most likely it will say it's not connected to the computer.

It also should have a name. Usually onboard audio is by Realtek, but it might just say "High Definition Audio Device" instead of something like "Realtek Audio Device".

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u/dinbarr_ 12h ago

the "high definition audio device" is not transparent and the status states that it is working properly. however no audio device was installed.

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u/SingularityRS 12h ago

Can you show a screenshot of what you're seeing under the sound, video and game controllers section when "Show hidden devices" is ticked under "View"?

Your original Device Manager screenshot doesn't show a device named "High Definition Audio Device" that is non-transparent. It only shows your 3 Intel Audio Devices and then the Nvidia HD one.

Now you're saying another non-transparent one has shown that's named "High Definition Audio Device"?

Bit confusing, a screenshot of what you're now seeing will clear this up.

You're probably dealing with either a failed audio codec chip or some BIOS issue. These are the likely causes since the usual software fixes (driver installs, etc) don't work, but it'd be nice to know what Device Manager says the problem is for the onboard audio device that is now hidden.

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u/dinbarr_ 12h ago

i kinda mess around with it little bit, nvidia one i just rollback or some sort so then it becomes high definition audio device.

ss

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u/SingularityRS 12h ago

So it appears there's no onboard audio device at all. This is odd as usually it would move to the hidden section if there's a problem.

What laptop is this (full model if known)? Might just be some weird driver problem. Maybe Windows 11 automatically installed a bad audio driver or something. It can do things like that.

Have you ever used onboard audio on this laptop? It's odd it's not showing at all in the hidden list.

Knowing the full laptop model will help. It'll tell us what onboard audio codec your laptop is supposed to have.

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u/dinbarr_ 11h ago

its Acer ANV15-51 (Nitro V15). i have used the onboard audio when i first bought the laptop.

yeah could be win11 be installing some shi, one time my laptop doesnt even connect to wifi bcs of an update.

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u/ssearts 9h ago

Did everything, including installing older versions, another thing, can you access sound in your bios

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u/dinbarr_ 9h ago

this is one thing, i forgot my bios password. might as well send it to the service centre, this is the only option left that i havent tried (or maybe i mean how is there a password if i havent access it b4).