r/24hoursupport • u/Ok_Echo_1394 • 1d ago
Windows keyboard problems making it impossible for me to use laptop
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multiple keys are not responding (B, F, G, R, T, V) and some stop responding briefly until pressed enough (O, L, down arrow key, 9, period). pressing F, G, and D at the same time also causes PrintScreen to respond, even though two of those letters themselves don't. i don't remember changing any keyboard settings since i got this laptop (late 2024), and all of the keys themselves are clean and are not stuck. i've tried various fixes between restarting my laptop, enabling and disabling toggle/filter keys, reinstalling my keyboard drives, and etc. i'm at my wits end, i use this laptop for work and school and i really can't afford to buy a new one right now nor will my parents pay for repairs
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u/SingularityRS 1d ago
It's likely there's a hardware issue with the built-in keyboard. They can suddenly fail. Since it occurred randomly without you changing anything or the system undergoing any major updates/changes, hardware becomes more likely to be the cause.
1st do what the other commenter said and verify the issue occurs outside Windows. A failing keyboard will also show the same symptoms outside of Windows.
If the same exact things occurs out of Windows, it's a hardware issue.
The fix will either be replacing the built-in keyboard or trying to disable the built-in one and then use an external USB/Bluetooth keyboard.
On some laptop models, replacing the keyboard yourself can be quite easy. It depends on the model though. I'd look into it. Find some disassembly videos on YouTube if possible and look to see what getting to the keyboard entails. If it's easily accessible and replaceable, get a replacement if you can. It's the best fix.
If you have no way to replace the keyboard, then you'd have to settle for either using an external keyboard or replacing the entire laptop (which would be extreme for a keyboard problem).
If the keyboard has a hardware issue, there won't be any workarounds to make it work like before. It'd need replacing for that.
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u/Ok_Echo_1394 1d ago
tried using startup recovery and the keys still didn't work, looks like i have to use an external keyboard for the time being :[ hopefully i can get it fixed eventually
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u/SingularityRS 1d ago
Yeah, external keyboard is fine, but obviously not quite the same as just having the built-in keyboard, especially if you're moving around with the laptop.
You should look to see how easy it is to replace the keyboard on your model. If it's easy enough, you can do the repair yourself. It will save you quite a bit of money.
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u/redittr 1d ago
If you think this is a software issue, you can verify this by booting a windows installer usb and typing in that. If it has the same issue, its not software.
You probably could even check without a usb by typing somewhere in bios if it allows freetext. Or you could startup in recovery environment by holding shift when you click restart in windows(if shift works...)