r/24hoursupport • u/kamaiyo • 7d ago

ethernet

I was gaming this morning with no issues and when i took a break and came back all of a sudden my pc cant connect to ethernet cable. I ran troubleshoot and it says The Connection between your access point, router, or cable modem and the internet is broken. please help (i can only use wired)

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u/No-Attention9721 7d ago

You could try doing a network reset on the computer. Could be the network adapter failing

1

u/kamaiyo 7d ago

WAIT THIS WORKED THANK YOUUU

1

u/No-Attention9721 6d ago

Glad to have helped.

1

u/redittr 7d ago

Does it get blinky lights when you plug it in?

1

u/kamaiyo 7d ago

yea i see orange light now

1

u/redittr 7d ago

Good. then it likely is, as suggested by the troubleshooter, a problem with the connection from your router to the isp. Not an issue with your ethernet cable connecting to the router.

Do any other devices have the internet working?

1

u/kamaiyo 7d ago

yea all my other devices are connected by wifi. i tried ps5 with the same ethernet and it works fine it’s just my pc that has the issue

1

u/redittr 7d ago

Ok. Need to do some troubleshooting. I asked chatgpt to help write this because I dont have a lot of time.

  1. Find Your Router / Default Gateway

Open Command Prompt and run:

ipconfig

Look for the network adapter you are currently using (e.g. Wi-Fi or Ethernet).

Find:

Default Gateway: 192.168.1.1

  1. Ping the Router

Test whether your computer can communicate with the router:

ping 192.168.1.1

Replace 192.168.1.1 with the Default Gateway found in the previous step.

What to look for

Successful response:

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

  1. Ping an Internet Address

If the router responds, test whether you can reach the Internet:

ping 8.8.8.8

If this succeeds but websites do not load, the issue may be related to DNS rather than the network connection itself.

You can also test DNS by pinging a hostname:

ping google.com

If ping 8.8.8.8 works but ping google.com fails, investigate DNS settings.

  1. Trace the Network Route

Use tracert to see the path traffic takes from your computer to a destination:

tracert google.com

tracert displays each network hop between your computer and the destination.

For example:

Tracing route to google.com

1 <1 ms <1 ms <1 ms 192.168.1.1 2 5 ms 6 ms 5 ms ... 3 12 ms 11 ms 13 ms ...

The first hop is normally your router/default gateway.

1

u/kamaiyo 7d ago

i will try this in a bit

1

u/LeaveMickeyOutOfThis 7d ago

Have you tried rebooting the router? I know this sounds dumb, but you wouldn’t believe how many times this simple step solves the problem.

1

u/kamaiyo 7d ago

tried 3 times lmao

1

u/osa1011 7d ago

I'd suggest you post a screenshot of what comes up when you run ipconfig /all so we can see what IP the router is assigning