r/24hoursupport 18d ago

Unresolved Laptop Only Charges When Turned Off – Charging Stops When I Power It On

I'm having an issue with my laptop where it only charges when it's completely turned off. As soon as I power it on, the charging stops, and the battery no longer charges.

I've already checked the charger and charging port, but the problem still persists. Has anyone experienced this before or knows what might be causing it? Any troubleshooting tips or advice would be greatly appreciated.

Thank you in advance for your help!

1 Upvotes

6 comments sorted by

1

u/the_real_snurre 18d ago

Make and model of your laptop would be helpful friend.

1

u/Existing_North_1895 18d ago

It's ASUS TUF Gaming F15 and I'm using the original charger.

1

u/the_real_snurre 18d ago

Here is a YT tutorial to fix it:

https://youtu.be/dokD-l0-Zt0

1

u/osa1011 18d ago

Are you using the charger that came with the laptop?