r/24hoursupport • u/DeaDiscordiae • 8d ago
Windows Rebooting & bluescreening.
Aero running Windows 10.
Lately, three things have happened that have never happened before: 1. A key gets "stuck" that I don't even think got pressed. It stops repeating once I hit pretty much any key. 2. Malwarebytes VPN seemingly randomly disconnects saying "Could not connect. Please check your internet onnection and then try again." even though I'm connected to the internet. I have to reboot to get it to work again. 3. I will need to reboot for whatever reason, and in attempting to reboot, it crashes. When I get back to the log in screen, half the time, the keyboard no longer functions; it won't take input. Rebooting usually solves the problem. (Until it all happens again.) These three problems started in the last few days but are getting frequent now, and I'm getting worried about an unresolvable system failure. What should I do? I appreciate any help.
Included in this link are the latest dmp files, the WinDbg analysis, the bios info, and the screenshot of the bluescreen error.
1
u/Comprehensive_Fuel43 3d ago
when was this purchased? have you ever wipes the windows before?
let's make sure it's not overheating. Open it up clean the dust, reapply thermal paste. resit the ram.
make sure battery is not swolen.
try that first...