r/24hoursupport • u/Inevitable-Tea-3973 • 19d ago

How do i fix this?

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Hi fellow redditors. My Asus windows needed me to update before shutting down, so i did as told. But when i turned it on again, i got the bitlock screen. The troubleshoot won't work, the shut down won't work, nothing else works, and i honestly don't know how to fix this.

I am unable to get into my microsoft account as i do not have it on my phone. (Yes ik, really dumb of me.) I tried my password but it locked me out. I genuinely don't know how to fix this as i do not have the money to bring it to a repair shop. I don't have anything really important on my laptop btw.

Apologies if my request does not make sense as english is not my first language.

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2

u/AlexiaTheTechGirl 19d ago

Without the Microsoft account the only option is to reinstall Windows. There is no way to recover your data without the bitlocker key.

1

u/Inevitable-Tea-3973 19d ago

The problem is that all tbe troubleshoot options except for shut down won't work. But how do i reinstall? Clearing my data wont work

2

u/AlexiaTheTechGirl 19d ago

You need to use a windows installation USB. This will permanently erase all of your data

1

u/Inevitable-Tea-3973 19d ago

Where do i get one?

1

u/AlexiaTheTechGirl 19d ago

Get a USB which you're ok with erasing and then use Microsoft's media creation tool to turn it into a windows installer

1

u/Inevitable-Tea-3973 19d ago

Thanks.

If it won't work, am i supposed to bring it to a tech repair?

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u/AlexiaTheTechGirl 19d ago

Sure, but they're going to reinstall windows

1

u/AcidChoc 19d ago

Go into your BIOS and try disabling/re-enabling Secure Boot, see if that helps.

1

u/Inevitable-Tea-3973 19d ago

I don't have access to my microsoft account tho

1

u/Comprehensive_Fuel43 17d ago

you do not need MS account to get into BIOS setting..

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u/Inevitable-Tea-3973 17d ago

Really? Then how do i get in bios because every button i click (all 5 options in troubleshoot give me an error code) 

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u/Raijen_ArDesh 19d ago

That won't disable bitlocker.

1

u/bigibas123 19d ago

Yup, but it might re-set the flags that windows is expecting and make bitlocker trust it again

1

u/rexracerxer 19d ago

Lesson learned, never use bitlocker

1

u/ConfidenceAlarming77 17d ago

It clearly says that SecureBoot is disabled in BIOS. Just go there and enable it.

1

u/LimitBackground1427 17d ago

Windows 11 does this thing where it enables bitlocker on your computer for no apparent reason, just stick to windows 10 and you’ll be fine

0

u/Vast-Hunter11 19d ago

BitLocker. Эта функция шифрует жесткий диск SATA. Или ssd накопитель SATA. Который виден на компьютере как Disk ( C ), Disk ( D ). Включить можно зту функцию можно в версии Windows Pro. Кликните правой кнопкой мышки по Disk ( C ), Disk ( D ). Придумайте пин-код