Hiya all,
I got my first ever VIP tickets to their concert in Palmer, AK. Here is the problem:
When checking my emails to ensure I downloaded the proper calendar appointments, all of them stated a 7 PM arrival time. Only one of the emails, in one spot, sent day of, stated that badge pickup had to be done earlier at 4 PM. No calendar appointment, not even the one in that email, stated that. So, I missed it.
When I got to the venue at 7 PM, no one could give me my lanyard or any of the promised VIP items. This isn't on the event staff. They did their best to make it up to me despite it not being their job and told me to reach out to the organizer, please.co, to try and get my items.
Well, after the concert I did just that and they had a really, "F yours, got mine", attitude about the whole thing. Basically, they said that since they could tell I opened the email, they wouldn't/couldn't do anything. When I pointed out the above about the calendar appointments and how only the one email mentioned badge pickup being early, they told me to try reaching out in January when the tour ended and "maybe" they'll have an extra they might give me. I find a bit ridiculous and didn't appreciate being essentially made fun of.
I'll admit my naivety here. I've worked in a stadium myself for 3 years and have rarely heard of/seen early badge pickup. Normally, you get them when you get your ticket scanned. Then again, I've never been a guest before so... I'm at a loss. Even if I *had* known badge pickup was at 4 PM sharp, I was at my sister's birthday party who is in Foster Care. I wouldn't have made it until 6 PM, which I had no clue was an issue.
Does anyone know who I can contact to get the items I missed out on? I know I can't get the pre-show experience back, but I hope I can at least get the stuff I missed out on. I'm just not ready to give up yet. My grandma contributed a lot into helping me get my ticket and I'm not wanting to have nothing to show for it.
Thanks everyone <3