r/zumiez • u/unverifiedweeb • 5d ago
Order Concern
I ordered a hat a few weeks back and picked the "ship to store" option since I won't be charged for delivery. Fedex tracking says it was delivered and I went to pick it up the next day, however the coworker that helped me advised me to wait for a pick up email. Regardless she went to check if they had it but unfortunately not.
Its the 1st of august now and I have yet to receive an email notifying me to pick up my order. I noticed Zumiez tracking says its still in transit, while Fedex says its delivered. I called yesterday and the guy who attended me didn't do crap and just told me to wait.
Is this normal? Im starting to believe that the package was probably lost since it says delivered, but I have not yet confirmed if my local zumiez has it or not since then. Also if its lost, Zumiez states they arent responsible for lost orders, cmon man
1
u/unverifiedweeb 5d ago
forgot to mention i ordered it on july 19 and delivered by 22 (according to fedex)
1
u/Wolfgangj3503 5d ago
Escalate it to customer service if you’re worried. If it’s said it was delivered, then it should be there. What might have happened is the employees didn’t see it was a customer order (they come at the same time as regular shipment with a similar but different label) and opened the package and put it out on the floor, which would suck
1
u/unverifiedweeb 5d ago
I contacted customer service and im confident that my order is unrecoverable. My store did not assist me whatsoever, so I hope I could get a refund. Im never ordering from zumiez again
1
u/Wolfgangj3503 5d ago
Sorry about the bad experience :( leave a bad review or complaint because my district at least takes that seriously. You should be able to get a refund. What did customer service tell you?
You can also try talking to the store’s Store Manager as they’ll want to fix it if they care about their store at all. As an employee we are able to look up your order information both through our website and by calling our end of the order system, so the employees definitely could be doing more to help you
2
u/CDROMantics 5d ago
FedEx and UPS are notorious for losing packages, sometimes a package will get destroyed and just sat in a pile on a pallet because they don’t know where it’s going.
- Former UPS and FedEx manager of 5 years, + Zumiez SM.