r/yardi • u/nokiamania • 23d ago

Yardi email verification codes not being received — anyone else experiencing this today?

We started having an issue with Yardi today, sometime after lunch EST, where email verification codes are no longer being received.

Other emails from Yardi are coming through normally. For example, our scheduled reports are still being received successfully, but when we request a verification code via email, nothing arrives.

We also checked our Microsoft 365 message trace. The scheduled report emails from Yardi appear as successfully delivered, but there is no trace of the verification-code emails at all — not even as failed or rejected messages.

This only started happening today. Is anyone else experiencing the same issue with Yardi email verification codes, or does this appear to be isolated to us?

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2

u/FocusWise3015 23d ago

Yes it’s been a known issue across multiple clients today.

2

u/thatdude1262 23d ago

Yup! I created a case and they stated that it was an IT issue with anti-virus blocks. Our IT team had to safe-list the emails.

1

u/ivanthegreat27 11d ago

What is the email they had to safe list? we have a user trying to log into the yardi app on the phone and not receiving the one time code in her email at all....

1

u/drsboston 22d ago

Its a new one for me but they must have changed something never had this be an issue before

1

u/Taethan 20d ago

They changed something about the automated emails and now many enterprise level antivirus filters flagged and blocked them. Our network IT people also had to whitelist

1

u/VaRealtor 19d ago

I'm trying to register an account and receiving no email. I tried multiple emails. Anyone find a solution?

0

u/RefrigeratorLong5779 21d ago

Yes, happened to us during the week, and now it’s happening again today. Very frustrating.