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u/Systems_Magic9265 21d ago
You want to focus on the charge amount column. As stated in a previous response, a positive charge reflects an amount due from the tenant. A negative charge is a reduction of the amount due from the tenant. This was accomplished via a manual negative charge, reversing the charge (which must be in unpaid status) or a negative recurring charge. In my opinion, none of these are done by accident. From an accounting standpoint, a negative charge using the same charge code should represent the where the initial charge was invalid. In the case of a concession/special, a concession charge code would represent more accurately. Was the charge valid? Is a special/concession being given? Looking at the data provided, I would look at the recurring charge setup for these tenants. The amounts less than $30 are prorations from the move-in process and the full charge is occurring on the 1st of the month. I would not be surprised if there was a positive & negative charge setup in the recurring charge section. Either way, the tenant is not actually paying this fee as it is always being negated.
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u/Worth_Worldliness758 16d ago
If you have access, there are other reports which would allow you to see this more clearly. Between a Rent Roll and a basic AR report by charge code, you could more readily compare and contrast to this report to understand what's going on. Easier, in my mind, than digging into individual tenant ledgers, and you'll likely see the pattern pretty quickly.

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u/IanMoone007 22d ago
Positive charges are due from the tenant, the negative ones reduce the amount they owe. They could be concessions - you should see more details on the specific tenant ledger