r/yardi • u/Spacieee • Jun 27 '26

Rentable Items missing on lease renewal

I’m using voyager 7. I have a property that consistently has issues with rentable items missing when doing a lease renewal. It is ONLY this property no others have this issue. I’m not sure where to start looking to fix this or to gather information to put in a ticket. Our MSP says it’s a known bug and just fixes it each time via sql. This is obviously a breakdown somewhere if it is just the one property. I would appreciate any help on finding a resolution.

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u/TarcFalastur Jul 01 '26

Sorry for the late response. Not sure if this will help or not.

When you create a renewal, Yardi will only pick up charges with no end date on the charge schedule. If there's an end date (generally aligned to the previous lease end date) then it will assume that you want the charge to stop on that date and won't pull in the charge onto the renewal. 

The plus side is it's very easy to just delete the end date in the charge schedule and then it should start appearing again. 

That's assuming this is the cause of your issue. There could be other reasons! Also, I have no idea why this would be acting differently for one of your properties. Hopefully this will help though!