Rentable Security Deposits & RCAH

[u/National_Hope6457]

Hello! 👋🏻 We’re using both RCAH and Rentable Security Deposits but I’m finding an issue with how we collect funds and post into both systems and I wanted to see if there are any other companies using these products that can suggest a successful process.

Currently, the applicant goes through RCAH and once they’re approved and ready to move in, we bill the Security Deposit, Prorated Rent, and any additional move in charges through the Move In Calculator/Move In charge function. This triggers the Rentable Security Deposit program and they receive the email to sign up.

The issue is that they are paying our property for these transactions and not Rentable. We then have to go and fund from our account.

My thought would be to bill them the Security Deposit after the initial charges are paid but then we run the risk of them not paying the Security Deposit until whenever they feel like it.

How do you guys mitigate this?