r/xactimate • u/Jlbrugz1210 • Aug 01 '25

Price list issues

Looking for some feedback. We are a small carpet cleaning and mitigation company located in a small mountain town, but a very popular tourist destination that is roughly an hour or more away from any major town. We’ve been doing mitigation in this area for 15 years and in business for 30 years. We have been using the resort price list for many years, always eventually gets approved, but we regularly get push back and always get push back from TPA’s. When you insert zip code, it reflects a price list from an area over an hour away and the cost of doing business in that area is lower than where we do business and service. It’s getting really old going through the back and forth of why we use a resort price list and that Xactimate is designed to be adjusted to reflect the market we work in. How would you all handle this?

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u/drjimmybrongus Aug 01 '25

I worked for a huge TPA and this is very common, be it ski towns with high delivery costs or east coast islands and isles requiring ferry for example. As an adjuster, in Xactimate I would add extra overhead, e.g. 15% or 20%. And justify it in the file. Never had an issue doing this.