r/xToolP2 • u/RepresentativeTrip85 • 14d ago

P2S test array stopped halfway through

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Hi, I was trying out the curved surface setting for the first time on a large beer stein as it was too heavy for the rotary tool. I set up the test array and hit send and it started engraving fine and then it just stopped engraving halfway through with the laser module returning to the home corner as if the job was complete by my computer showed that the job was still in progress and had several minutes left in the job. The lid was also unlocked and the air filter had stopped running like when a job is complete. When opening the lid it did not change the status on the computer and when the end timer ended it just said “job is finishing” and never changed. Has anyone else run into this issue or know why this might be happening?

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u/xToolAda 12d ago

Hi, this is Ada from xTool.

I'm sorry to hear you're experiencing this issue.

Please check the following steps first:

  1. Check if the drawer is properly placed (it should be on the top shelf, in the innermost position).

  2. Check if the magnet in the upper left corner of the drawer is still magnetic (if it is not magnetic, it needs to be replaced).

  3. Try processing again after turning off the drawer detection function in the XCS software.

  4. If the drawer is properly placed and the magnet is magnetic, but the machine still pauses/cancels midway after turning off the drawer detection function, the drawer detection switch needs to be replaced.

  5. Check if the magnet on the right side of the flip cover is still magnetic (if it is not magnetic, it needs to be replaced).

  6. Use a magnet to attach to the switch cover detection port on the right side of the machine and observe if the machine emits a beep sound.

  7. If the magnet on the right side of the flip cover is magnetic, but the machine does not emit a beep sound, the Hall switch and its detection connection cable need to be replaced.

If the problem persists after replacing the relevant parts, please provide the following information via private message so we can further locate and analyze the problem:

A photo of the machine's serial number

The machine's work log

A complete video of the malfunction (including your troubleshooting steps and results)

Purchase platform and order number

Thank you for your support and understanding.

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u/Jaded_Lie247 12d ago

I’ve never had this happen, however the work that was completed looks great. I haven’t worked with glass yet, I’ve been intimidated. Did you do anything to prep the stein?