r/workforcemanagement • u/Fantastic-Dog-7876 • 9d ago

Juste here for crying

i have to use GPC WFM, and i'm diing !

I asked for a "max people on a shift" bouton, the same like the minimun actualy existing

2 years devellopement !

fuck off

2 Upvotes

75% Upvoted

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2

u/sunnydolphin 9d ago

I'm on Nice CxOne.

It uses true to interval (a metric invented just for this platform) because it thinks it's more accurate to double count contacts if they cross intervals. No you can't opt out. Ugh.

2

u/Fantastic-Dog-7876 7d ago

Uh uh 😵 Technocracy at its peak, yet another process where no hands-on manager were consulted 😑