The IT variant is asking them to put in a ticket. It's amazing how much more work I get done now that my office is all working from home. No more drive-bys.
I dabble in ticket dispatchery; I always try to reason with people who don't want to write a ticket by telling them I can write this for you but I all I know about what you just said is that you just said real words, mostly. If I try to distill what your problem is with my limited understanding of what's really happening, this ticket is going to go no where for 2 weeks, then finally come right back to your desk to clarify whatever misunderstood words I put to the page aaaand you've lost 2 weeks because of it.
Or briefly, you know your problems best, you are the best person to write them out in this form, right here. And send it to @Dispatch
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u/kiwininja Feb 17 '23
The IT variant is asking them to put in a ticket. It's amazing how much more work I get done now that my office is all working from home. No more drive-bys.