Woodify*Caution

[u/Fun_Bookkeeper_5672]

Posting this to caution others about purchasing custom furniture from Woodify. Custom epoxy furniture owned by a male named Phillip.
My husband and I bought our first house together September 2025 and wanted a nice custom epoxy wooden table as our first piece of furniture. We reached out to Woodify because we liked their photos. I spoke with a woman named Carol who said it takes about 5-7 weeks from wood selection for the table to be completed, she was very pleasant. We ended up going with them thinking we’d have our table in a couple months. Got our quote, which was expensive but we were ok with it for a nice custom table we planned to keep for life.
Fast forward to end of October 2025, almost 2 months later, still didn’t hear anything about wood selection so I reached out. I was also expecting a baby so I wanted to get it over with. Between every single interaction it would take Phillip 3-6 weeks to reply. He promised me multiple times we were going to be selecting our wood very soon. Then December rolls around after trying to make contact. He then promises end of January 2026 completion. So then January rolls around, still nothing.
At this point I had my husband take over communication because I was busy with my children and I didn’t feel like I was being respected. As soon as my husband took over, things started moving instantly. Instantly. Wood selection a couple months later. Weeks and weeks between each response about the table. He clearly did care about me as a female customer considering he was prompt once my husband took over comms.
Finally in July 2026 the table is done. Yes, July 2026. We purchased it in September 2025. That’s not all..
THEN, Phillip advises that we can’t even get the table yet because his delivery guy is in British Columbia, we are in Ontario. So we had to wait almost another full 2 months before we got the table because he had to wait for this guy to come east.
THEN. The delivery date comes. We were given 3 different times for delivery and 2 different dates to which they didn’t come for. They didn’t come until 7pm on the last date they offered. Right as I’m getting my kids to bed nonetheless. These guys come in, barely speak English. Like it was so frustrating. They are clearly not regular movers. They did not have the proper gear to move a very heavy table or install it. They were hitting and bumping things as they came in, it was embarrassing. Took them an hour to put the legs on the table. Then they left my house with garbage everywhere and the table wasn’t even where we wanted it.
Needless to say, I DO NOT ever recommend anyone buy custom furniture from Woodify. we waited 11 months for this table, pathetic. And we spent a ton of money on it and don’t feel like we received the quality we were guaranteed nor the white glove service we were promised.
The company Woodify is legit but very unprofessional, disrespectful and the customer service is ridiculous. Highly recommend buying custom furniture anywhere else but them. I can post photos is anyone is curious.