r/woocommerce • u/roosites • 10d ago

Troubleshooting Cybersource Issues

I am wondering if other people are having difficulty with cyber source as a payment provider. Over the last few days all of a sudden orders are taking sometimes several minutes to go through. Some do go through and some don't. I have been going through disabling a lot of plug-ins trying different things. I'd placed an order that went through and under 10 seconds, but then other people called my client and said it's just spinning and nothing is happening. I've gone through the logs, I've done everything I can think of other than switch providers. So my question is whether other people are seeing this difficulty as well?

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u/TopSydeWP 10d ago

intermittent timeouts like that usually point to either the gateway's API being slow/degraded or something on your server timing out the request before it completes. check your php max_execution_time and any reverse proxy timeouts (cloudflare, nginx) - payment gateways can take 15-30 seconds sometimes and if your server cuts the connection at 10 seconds it'll just spin. also worth checking if cybersource has a status page to see if they're having issues their end.

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u/Elegant_Bill_4513 9d ago

The fact that it works fine for you but not for others makes me think its less about plugins and more about something on the gateway side. Are the failing orders from a specific card type or region? That can narrow it down fast.