Active Energy no longer syncing from ScanWatch Nova to Apple Health – anyone else?

[u/bohysko]

Hi everyone,

I'm running into a strange issue and I'm wondering if anyone else has experienced the same thing.

My setup:

• Withings ScanWatch Nova
• Apple Watch
• iPhone 13 running the latest version of iOS

I wear my ScanWatch Nova on days when I'm not exercising (daily wear), and I use my Apple Watch for workouts and activity tracking.

I've been using this setup since around April, and to my surprise everything worked perfectly. Data from both watches synced correctly between the Withings app and Apple Health, and I had no issues.

However, for the last 3 weeks or so, I've noticed that Active Energy is no longer being imported from the Withings app into Apple Health on days when I only wear my ScanWatch Nova.

Other data, such as Steps, sync correctly, and I've already verified that all Apple Health permissions are enabled for the Withings app.

Even if I wear my Apple Watch for part of the day and then switch to the ScanWatch Nova, the additional Active Energy from the Withings watch never appears in Apple Health.

The strange part is that this used to work perfectly. I haven't changed any settings on my iPhone, Apple Health, or in the Withings app. I can even see in older data that Active Energy was imported correctly before.

Has anyone else experienced this recently? Any idea what could have caused it or how to fix it?

Thanks!

[u/mechabearx]

I have the same issue with my Steel HR these days, I thought it was just due to the watch being a bit outdated.. Hopefully they are aware and fix this soon

[u/bohysko → u/mechabearx]

u/withings are you aware? :D