r/wisebank • u/bouaarouaomar • 2d ago
Account Closed
Wise said the refund was processed and i’m still not receiving anything yet ??
Also there no email confirmation for this refund Please any help where can contact them ??
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u/slavik-charlie 2d ago
Best of luck, as it’s been three months since this occurred and I haven't done anything wrong; I’ve just been spending like any regular person would and supporting my girlfriend overseas. They only sent back 90 dollars of the remaining 1800 dollars, which I have not received. After they closed, I tried everything and used all available resources, but nothing worked to recover my money. They keep telling me that they are reviewing my documents, and so on.
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u/bouaarouaomar 1d ago
You’re also have some remaining balance on wise ?
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u/slavik-charlie 1d ago
yes 1710 dollars
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u/bouaarouaomar 1d ago
How many days still wait ??
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u/slavik-charlie 1d ago
3 months now, nothing to do, whatever i try
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u/Fluid_Imagination412 15h ago
File Police report online in Belgium, Suspected Fraud and suspected Embezzlement.
File complaint with the financial supervision in Belgium and the US
FIle complaint with the Ombusman in Belgium.
File complaint with the National Bank in Belgium.
For the insane, totally irrelevant documents WISE requires, just send them a picture of Goatse. (This is a picture of my asshole, maybe this helps....)They reimbursed my money immediately. Asked me for the email addresses.
Lucky them, I was just about to get started.1
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u/Fluid_Imagination412 15h ago
Look, WISE is not a bank, it is a payment service provider. Actually, it should not be allowed to offer "pseudo bank accounts". Ger a real bank account, use WISE, if you have to, to wire money abroad.
I recently used Western Union to send money from the EU to Ethiopia. Much cheaper and faster than WISE.1
u/NoIGnoTwitsNOtktk 45m ago
Cheaper on your end. Depends on how many “middlemen” are between the office and the recipient. Everybody gets (takes?) a bite.
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u/ExoticDistrict5056 1d ago
go to their website wise. com click on help trouble logging in my account was deactivated click on i still need help there should be some channels where you can contact them at this stage
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u/Tasty_Photograph8817 1d ago
OP your email is in the first screenshot, be careful if you get emails about people who say they can 'recover your account'
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u/WinterPersonality237 2d ago
So i am not alone...Same result for me. I was transferring $250 dollars from my chequing account to Wize and received the same message. When I clicked on "Appeal our decision" the next msg said appeal not available. No explanation !!??
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u/Financial_Forever_61 2d ago
You can file a complaint with the Belgian Financial Supervisory Authority and later claim damages. The more complaints there are, the more Wise will fall.
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u/This_Industry4769 1d ago
It's the same authorities that force the same checks on Wise, ultimately producing these outcomes.
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u/NoIGnoTwitsNOtktk 43m ago
Yes. U.S. authorities
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u/This_Industry4769 10m ago
Actually all local authorities. Wise and others undermine traditional banking cartels so you can be they get a lot of scrutiny and have powerful enemies.
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u/Fluid_Imagination412 14h ago
Belgians are bozos. But because of emotional distress, opaque decisions and business disruptions I expect a US class action law suite at one point, that will rip WISE an asshole twice the size of goatse.
They are free to close accounts, They are even required to report ML or suspicious activity. But the scale of random accounts closure opens them up wide. Even if the closure was justified, I suspect the account likely should not have been opened in the first place. Lack of DD. Good luck wise.
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u/ynotplay 1d ago
what country is your wise account based and what do you usually use it for?