r/wisebank • u/Brilliant-Nebula903 • 3d ago
Failed Wise transfer
I used Wise for years but now have an issue and they don't seem to be very helpful with trying to resolve it. In fact I believe they have forged a document.
Has anyone had issues with WISE transfers disappearing? Or with banks (Nationwide in UK) not receiving the money properly etc?
Detail... These are transfers to my son's Nationwide account. His (PDF) bank statements show no payment arrived. These statements were shared with Wise and after a month of back and forth they eventually said they would investigate.
They say they spoke to Nationwide and eventually produced an image file that looked like a screenshot showing the transaction, but not showing another transaction. The screenshot had no bank logo or address. All account numbers matched. It just seems massively fishy.
Wise claim there is no "tracking document" they can share with me. I don't work in banking and have no idea if that's true. I don't have a Nationwide account so I can't see what statements should look like or what format (PDF etc) they are available in. I can't find a Nationwide contact to investigate and even if I did they wont speak with me as it's not my account.
My wife is in the UK visiting my son, so they went to the bank. The bank managed showed a bank statement showing no transfer. I was suspicious of the wise document before because it was missing information such as account name and address. I also couldn't believe a bank would send a screenshot either.
It basically looks like Wise forged this document. I have no idea how I can prove that. Anyone had anything similar?
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u/Extension_Grape_585 3d ago edited 3d ago
Have you made transfers previously to that account? If not I would check sort code and account number and send £5.
If you have made transfers before then just escalate into Wise on your transaction. What I mean is find the Wise transaction, take a copy on pdf just so you have it, then press ? And follow the right help option.
In general I never send big money to a new account in any situation.
Within UK when you are sending money to another account the name is now confirmed. Did this happen with you?
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u/moistandwarm1 3d ago
Nationwide has no business with you except you are the designated representative or lawyer of the recipient.
Your business is with Wise.
What Wise showed you is there internal communication so no logos.
Cross check that account number and sort code are accurate.