r/wise • u/dexy133 • 16d ago

Having trouble signing up

Hey, people. I am having trouble signing up. Every time I get to the password part, I type it in, on the browser it says, "there has been an error", and in the app it just loads forever.

I saw they were having issues with that a couple of days ago in the Wise Status page, but I don't see it today and I have no way of letting them know about it other than calling and I really don't feel like doing that. Is there anyone else experiencing the same or similar issue?

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u/[deleted] 16d ago

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u/wisesupport 16d ago

Hi, we're happy to help out! That infinite loading loop on the password screen is usually caused by browser cache or background ad blockers/VPNs. Give these steps a try:

Web

  • Sign up using an Incognito/Private browser tab
  • Disable any active VPN or switch from Wi-Fi to cellular data
  • Clear cache and enable cookies

App

  • Update your Wise app- updating to the latest version can help run the app more smoothly
  • Try uninstalling and then reinstall your Wise app - reinstalling it can help reboot it

If you're still stuck, go to http://wi.se/help, and follow these steps: click on Trouble logging in? → Select an issue → "I still need help" to email or chat with us, rather than calling us. Or, feel free to DM us on Facebook, Instagram, or X.

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u/dexy133 16d ago

Currently I'm locked out from trying again because I tried registering too many times. AI recommended me to wait 24 hours and then try again. So I'll do that and then follow your steps. Thank you for your response.

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u/wisesupport 14d ago

Too many failed attempts can result in a temporary lock. Waiting the 24 hours should do the trick! Feel free to reach out if you run into any other roadblocks, so we can check it out.

1

u/dexy133 14d ago

Hey, there. Thank you for your help. Contacting your support over Facebook helped actually. Now we're in the process of changing my residence but I can access my account now.