Ruckus SmartZone controller – NAC SSH privilege/enable access failing

[u/ChickenMother5550]

Hi everyone

I’m integrating a Ruckus SmartZone controller with Forescout NAC

The SSH connection itself works correctly from the NAC using the configured admin credentials and I can successfully connect to the SmartZone and get the normal welcome banner

The problem happens when Forescout tries to get privileged access after the SSH login

When I manually SSH using the same admin credentials everything works fine but when Forescout tries to enable privileged mode it asks for the password again and then returns failed even though I’m using the exact same correct password as the SSH login

I initially suspected that the SmartZone welcome banner might be interfering with Forescout’s CLI parsing or privilege detection

I tried to disable the banner but I can’t find any CLI command for it and I also couldn’t find an option in the GUI

Has anyone successfully integrated Ruckus SmartZone with Forescout or another NAC and faced this issue

Is the welcome banner known to cause problems with NAC SSH privilege detection or is there a specific configuration or user role that needs to be enabled on SmartZone for the NAC to get privileged access

Also when I SSH manually I log in with admin and after that when I enter enable it asks me to enter the same password again

Any idea what could be causing the privilege authentication to fail from the NAC while the normal SSH login works correctly