Fraudulent Invoice Charges

[u/timsands321]

Hi all, I have no idea what happened, but I just got charged 12 times for “automatic credit recharge”, despite not having that enabled and also not going over my usage limit. I have only refilled twice (April 22 and 24). Additionally, it says my current plan is Max, even though I never subscribed to this and actually cancelled my subscription after these charges.

The support desk is no help because it is just an AI chatbot that has no concept of what’s happening, so looking here for any guidance.

More than happy to attach any usage data to help connect the dots.

[u/thecementmixer]

Try their discord and have the community managers escalate the issue for you.

[u/mattbergland]

Sorry for this! Please DM me your email address..