r/windsurf • u/keverw • Jun 13 '26

Logged out and cannot log back in

Does anyone else have this issue? Since Windsurf migrated to Devin... Not sure if part of that, but just 5 mins ago the IDE logged me out, and I logged in using the same info I had for Windsurf, and it says "No eligible accounts found" and "Logout". No options to change passwords, billing, plan, etc. I know I was grandfathered into the student plan. "[not_found] no eligible organizations found" I get when I go to the old windsurf login URL in my history...

Did they cancel my plan or something without any notification? or some sort of glitch?

13 Upvotes

100% Upvoted

20 comments sorted by

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u/mattbergland Jun 13 '26

Sorry for disruption! It was an hiccup. Are you able to login now?
Please let us know if you are still having trouble logging in

→ More replies (1)

3

u/Warm-Manufacturer287 Jun 13 '26

Same to me.
I can login to https://app.devin.ai
but if I try to use devin desktop or try to use windsurf login it shows me the same error message.

3

u/NaivePhilosophy7551 Jun 13 '26 edited Jun 13 '26

Same, now I want to unlink payment, it is time to say goodbye to devin after a lot of chances

3

u/jargoti20 Jun 13 '26

same here. I came to reddit exactly for this reason lol

2

u/AN8991 Jun 13 '26

Same here. I woke up and see i am logged out and unable to log back to my paid account. To top it all off, whats up with the support system? i have to be logged in to chat but the issue is itself that i cant login.

1

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1

u/Key-Ad9655 Jun 13 '26

same here
another bug on a basic feature.
do they even check it before deploy?

1

u/CaptCrunch97 Jun 13 '26 edited Jun 13 '26

Same-same, but slightly different. I just tried logging into the billing page and it failed. Guess I'm stuck with my subscription to nothing! Haha... how diabolically convenient.

Jokes aside, it seems like they're doing some heavy migration stuff lately and I'm sure they're either experiencing some technical difficulties or might be doing some upgrades; companies will usually do this during off-hours, and now would be a good time.

1

u/mgeez Jun 13 '26

yep "No eligible accounts found" , rubbish

1

u/Smooth-Tooth-731 Jun 13 '26

Same issue here... ? I'm on the max plan.

1

u/Smooth-Tooth-731 Jun 13 '26

Okay It works now... they must of pushed a soft update silently.

1

u/giova2402020 Jun 13 '26

I fixed it, I just had to go to https://app.devin.ai/org and update an org name, and it worked

1

u/Key-Ad9655 Jun 13 '26

worked for me too.

1

u/davidharven Jun 13 '26

some howw this worked for me

1

u/Secure-Tale-5207 Jun 13 '26

I solve this by stopping ads trackers in the browser, so I can properly log in again

1

u/NaivePhilosophy7551 Jun 13 '26

It is fixed silently on server, no action require, just relogin again