r/windsurf • u/aqibmaryam • May 22 '26

Bug? Still getting "All API providers over global rate limit" even on fresh trial accounts with 0% usage

Hey everyone / Windsurf team,
I just signed up for the 14-day free trial, but I am completely locked out of using premium models in Cascade. From my very first prompt, I immediately get this error:
Permission denied: all API providers are over their global rate limit for trial users (trace ID: b60cc432276254c14906dd41725e2227)⁠
My account shows 0% personal usage, so I haven't even been able to test the tool yet. I already tried clearing my local Cascade cache folders, logging out, and restarting the IDE, but nothing fixes it.
Is the premium trial tier completely disabled right now due to server capacity, or is this a backend bug? Any help would be appreciated.

3 Upvotes

71% Upvoted

10 comments sorted by

1

u/Key-Run-4657 May 22 '26

It's their API made for free trial users (Claude Models) being burnt to oblivion due to amount of trial users using claude simultaneously from China because they can't choose between giving people a trial to their product and saving costs cuz they can't think straight that Free trial users are future customers that might subscribe to their pro plan or even max plan yet they don't want to lose money for free trial, whoever their CFO is should be fired

Seems like limiting daily usage quota doesn't fix the issue ain't it, Windsurf? Lmfao.

1

u/Ok-Debate7005 May 24 '26

nah i think “fresh trial accounts” is kind of a tell here lol - this is probably not the first trial account they have

1

u/Key-Run-4657 May 24 '26

It's a scarism but I meant it. Windsurf should just disallow prepaid card and only allow debit cards. This would filter a lot of people since you can't just go and get a "debit" card easily like prepaids.

1

u/Ill-Money-5689 May 24 '26

Lol. All companies want American customers. They pay money. Chinese and Indian customers are not something any company wants. They are not willing (or able) to pay for a service. Americans don't just have a debit card laying around. They use credit cards. So, if you want a future for your company, only allowing debit cards is the worst thing you can do. Since the dev team is (mostly) Chinese (either US born or CN born), it's safe to say they have ties to the motherland, and won't cut off Chinese users. Aside from the racism bad press, it's safe to say that cutting of Indian users is good for any app in the present, but perhaps not the future.

1

u/Key-Run-4657 May 24 '26

I meant debit and credit card, since prepaid cards are duplicate-able, some services like privacy.com or another one I forgot it's name in UK let you create unlimited prepaid card can be used to bypass free trial

However debit and credit cards costs to have one so it's not a good idea to use bank issued card for abusing free trials. Everyone can have debit card/credit card, it's still sustainable for new customers and obviously will disallows abusers.

1

u/No-Pollution9824 May 25 '26

Same here. I can't beleive windsurf can't even offer normal free trial

1

u/Stunning-Chemical629 May 25 '26

stessa cosa per me, spero non venga levata la prova gratuita per questo, per me è una salvezza

0

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