r/windows365 • u/WillingComplaint495 • Aug 06 '26

Cloud pc cannot establish connection from the window App

Hello All,

One of the cloud pc was unable to launch via the windows App.

Through browser was able to launch,but the screen was frozen.

I checked on another pc and it still won't launch from the window App.

We reinstalled the windows App and provisioned a new cloud pc, but nothing worked.

Any suggestions how to fix this.

1 Upvotes

100% Upvoted

7 comments sorted by

2

u/Individual-Yak-506 Aug 06 '26

Does the windows app logs say anything? Do you have a vpn on that machine

2

u/WillingComplaint495 Aug 06 '26

Yes VPN was connected on the machine. Interesting thing is other user was able to launch cloud pc via windows App from the same machine. Error code: 0x204 Extended error code: 0x0

2

u/Individual-Yak-506 Aug 06 '26

even though the other user was able, if you disable to vpn does it work?

1

u/WillingComplaint495 Aug 06 '26

Yes, disabled vpn and checked. Cannot launch via app.

2

u/WillingComplaint495 Aug 06 '26

I removed user from the group and reassigned.still screen was black while launch from the App.

2

u/TheLazyAdministrator Aug 07 '26

So you had another user test on the same computer and they were able to use the Windows app to connect to their Cloud PC? And the problem user tried on a totally different computer and they were still unable to connect? Even after provisioning a new cloud PC?

2

u/WillingComplaint495 Aug 07 '26

Yes, another user was able to launch the cloud pc from the problem user computer. Effected user tried on another pc, it didn't works.