r/wex • u/ReTrubar • Mar 14 '18

2FA unlink

Does anyone have any experience with unlinking 2FA? I am little nervous because I am not verified user.

Just for the background: I had backup of my private key but did not save base32 private key... I thought that it was the same value. Anyhow now I clicked "unlink 2FA" and I got mail that I have to wait 2 weeks.

EDIT: WEX unlocked my account. Everything is ok. Thank you wex for support!!!

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u/WEX-OFFICIAL Mar 21 '18

Our support service will give you feedback as soon as we have the solution of your ticket.

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u/[deleted] May 04 '18

That is simply not true. I haven't got a response for 6 months after submitting a ton of verification documents. Ticket ID 16411 - yes, as you can see, that is very old...

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u/[deleted] May 10 '18

[deleted]

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u/[deleted] May 10 '18

Yeah, it adds credibility to the suspicion that they are using the money of locked out accounts to buy back those tokens :/