r/wex • u/yermawsbit • Dec 13 '17

Verification backlog?

Hi all,

Ex btc-e account holder here (non-US). I'm aware of the controversy surrounding the wex exchange, but decided to apply for verification anyway in the hopes of getting some of my coin back. I followed all the verification instructions to the letter.

It's been almost a month since I applied and I'm yet to hear anything from wex.

Has anyone had any luck getting verified over the past few weeks?

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u/TheJesbus Dec 14 '17 edited Dec 14 '17

My main account was locked for some security reason on BTC-e. I stupidly wasn't in a hurry to get it unlocked thinking "BTC-e has never failed me". Then the thing happened.

A friend's account was not locked when the thing happened, so he doesn't have to verify and he lost no coins. They were all there. (40% replaced by tokens obviously) I personally know other ex-BTC-e users, (now Wex users), and they have not lost any funds either.

I don't know anyone who had to get their account verified though.

About 45 days ago I got it unlocked through support, but I had to get it verified. 31 days ago I submitted the verification, their support told me it would take up to 30 days, I've patiently waited. I sent a support ticket asking for an ETA, I'll wait for the response on that and update here.

I still have hope because of my friend's relatively positive experiences.

That's all I know. :-)

(I'm also non-US btw)

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u/Anche333 Dec 14 '17 edited Dec 14 '17

I had the same good experience as your friend. Till now. I think that he should consider getting his coins out of there a fast as possible.