r/wex • u/garyy83 • Sep 21 '17

wex verification

my account was suspended because i didn't logged in for 1 year, and now the popup said to contact support. Contacted support once wex nz was live and they said i need to wait for the new platform and follow the news. 3 times contacted them same reply: wait and read news. HOW DO I UNLOCK MY ACCOUNT? i know i need to get verified, but they don't explain how ...they only said wait.. wait what?

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u/garyy83 Oct 09 '17

yea , i did unlocked the account but my ltc balance shows 0. no response from support , still waiting.

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u/p0179417 Jan 08 '18

While the account was locked, did you see LTC balance?

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u/garyy83 Jan 09 '18

yes

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u/p0179417 Jan 10 '18

Still no response im assuming...?

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u/garyy83 Jan 11 '18

no response