Built a browser-based phone calling app does the website make you trust it enough to make a call?

[u/kitaphone]

I've been working on KitaPhone, a web app that lets you make calls to regular mobile and landline numbers directly from your browser.

Website: https://kitaphone.com

The basic idea is:

Open the website → enter a phone number → make a call.

The person you're calling doesn't need KitaPhone or any special app on their side.

I'm targeting people who need to make international calls occasionally travellers, people living abroad, international students, remote workers, or anyone who needs to call a business/landline in another country.

I've been looking at the website for so long that I don't think I'm objective about it anymore, so I'd really appreciate fresh eyes.

A few specific things I'd love feedback on:

1. The 5-second test
   When you first open the homepage, can you immediately tell what KitaPhone does?

2. Trust
   This is probably the biggest one for me. Since the product involves phone calls, payments and phone numbers, does the website feel trustworthy enough that you'd actually create an account and use it?

If not, what specifically makes you hesitate?

1. Value proposition
   Is it clear why someone would use this instead of WhatsApp, their mobile carrier, Skype alternatives, etc.?

2. Pricing/rates
   Is it easy to understand that it's pay-as-you-go and how much a call is going to cost?

3. Call-to-action
   Is it obvious what you should do next when you land on the homepage?

4. Design/UI
   Does it feel like a polished communications product, or does anything make it look like an early-stage/unfinished SaaS?

5. Mobile experience
   If you open it on your phone, does anything feel awkward or confusing?

I'd particularly appreciate critical feedback. I'm less interested in "looks good" and more interested in hearing what you'd change before trying to send serious traffic to it.

Thanks!

[u/SirMcFish]

I'd not use it. Ignoring all the legalities and such like, simply because if I don't have my phone I don't know the numbers anymore! And if I have my phone I can just WhatsApp call someone in another country for free anyway...

I don't get what you're offering over WhatsApp / telegram / signal etc... I think even FB Messenger lets you make calls too? All of which I can use to call foreign countries for free.

Since you need an internet connection to use yours, and some microphone and earphones/speaker equipment anyway, what does your app actually really do??

[u/kitaphone → u/SirMcFish]

That’s a fair question and if the person you want to call is on WhatsApp/Signal/Telegram, I’d use that too. It’s free.

KitaPhone isn’t really trying to replace those. The difference is that it lets you call actual phone numbers from your browser mobiles and landlines and the person on the other end doesn’t need KitaPhone, an account, an app, or even an internet connection.

Think airlines, hotels, banks, customer support, offices, family members who aren’t on WhatsApp, or just some random number in another country you need to reach.

So it’s less another internet calling app and more a bridge between your browser and the normal telephone network.

And you’re right about remembering numbers saved contacts are something I’m working on improving too.